The Role
Own and grow a client book of business by advising architects, designers, and contractors on luxury bath and kitchen products. Develop leads through networking, social media, outreach, and industry events; manage client projects from consultation and product specification through quoting, closing, and payment. Track pipelines and activities in CRM, meet sales and marketing goals, and deliver exceptional service that builds loyalty and market share.
Summary Generated by Built In
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The Role
As a Design Consultant, you’ll take ownership of your book of business, ensuring profitability and growth. In this role, you’ll act as a trusted advisor to clients (architects, designers, and contractors) recommending tailored solutions with exceptional professionalism, service, and integrity. You will build strong, collaborative relationships that not only generate sales but also foster brand loyalty and future business.
As a brand ambassador, you’ll embody our values, embrace an entrepreneurial spirit and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place our clients at the center of every interaction.
This role is ideal for someone passionate about achieving sales goals and motivated by the opportunity to build lasting client relationships.
The schedule for this position is Tuesday-Saturday at the Greenwich showroom.
Primary Responsibilities
- Market Waterworks brand and products to your assigned Waterworks client list, and client leads provided by the company. Generally, all marketing is the to the trade.
- Meet or exceed assigned marketing, quote, order and sales goals
- Cultivate and expand relationships with clients by deeply understanding their needs and presenting compelling solutions.
- Actively pursue new clients through social media, networking, territory outreach, and leveraging existing contacts
- Develop and execute a marketing plan that generates leads, project quotes, and sales.
- Meet with clients in their offices, virtually or in-showroom to confidently pitch Waterworks products to secure orders
- Manage all phases of client projects including initial meetings, product specification and selection, providing quote and pricing, following up to close sale and take payment
- Provide monthly/weekly updates to your manager: pipeline and project status, marketing activities using CRM
- Provide a superior client experience to enhance long-term relationships, brand loyalty, and increase market share
- Actively participate in industry and showroom events; i.e. networking events, CEU presentations, lunch and learns, etc.
- Other projects and activities as needed to drive sales and/or grow market share
Requirements
- 3+ years of outside/inside sales and/or business development experience in the high-end, luxury brand environment
- Proven track record of consistently meeting or exceeding sales and marketing quotas and goals
- Success with developing new business
- Exceptional communications skills, both verbal and written
- Digitally savvy
- Ability to listen and translate client’s needs into sales
- Strong persuasion, negotiation skills and the ability to influence others; close sales transactions/deals
- Self -motivated and possess the ability to manage multiple tasks and projects simultaneously
- Proficient in Microsoft Office Suite; CRM and other sales tracking tools
- Plumbing and/or tile industry experience preferred
- Ability to market outside of the showroom up to 50% of week
- Schedule for this role is Tuesday - Saturday
Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Waterworks may require physical requirements within its Showroom locations as follows:
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.
Skills Required
- 3+ years of outside or inside sales and/or business development experience in a high-end luxury brand environment
- Proven record of consistently meeting or exceeding sales and marketing quotas and goals
- Experience developing new business
- Exceptional verbal and written communication skills
- Digital proficiency
- Ability to listen to and translate client needs into sales
- Strong persuasion and negotiation skills, with ability to influence others and close sales
- Self-motivation and ability to manage multiple tasks and projects simultaneously
- Proficiency with Microsoft Office Suite, CRM, and other sales tracking tools
- Plumbing and/or tile industry experience
- Ability to market outside the showroom up to 50% of the week
- Tuesday-Saturday availability
- Ability to lift and mobilize items up to 25 pounds and maneuver around showroom, stockroom, and office areas
- Licensed to drive
- Ability to travel locally or out of state
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The Company
What We Do
Waterworks is a luxury brand specializing in high-end bath and kitchen products, including fittings, fixtures, hardware, lighting, surfaces, and cabinetry. Founded in 1978, the company is recognized for its commitment to artisanal craftsmanship, rigorous engineering, and timeless design. Waterworks collaborates with accomplished designers and architects to provide a complete, proprietary vision for the most valuable rooms in the home, serving both residential and commercial projects globally.
