Jobs at Waterworks

Manages client orders from pre-order through delivery in a luxury showroom environment. Responsibilities include order entry, quotes, sample requests, payment processing, shipment tracking, reporting, inventory transfers, refunds, and resolving client issues. The role supports showroom sales consultants, coordinates with internal teams and customers, ensures order accuracy and timely delivery, and provides a high-quality customer experience.

Supervises Client Support Specialists across San Francisco and Scottsdale showrooms, balancing workloads, coaching staff, managing onboarding, and resolving escalated client issues. Oversees order management, quotes, payments, returns, freight challenges, tickets, and delivery follow-ups while ensuring productivity, service, and response-time standards. Partners with sales, technical support, client services, freight carriers, and warehouse teams to deliver a high-end client experience.

Performs breakdown, outsourced finishing coordination, inspection, customization, reassembly, packaging, and product detail tracking for made-to-order plumbing and hardware products. The role monitors work-in-process inventory, coordinates with finishing vendors, supports supply chain orders, and maintains quality standards. Requires light manufacturing experience, strong hand-eye coordination, data-entry skills, and the ability to lift heavy products and work at heights.

Own and grow a client book of business for Waterworks’ luxury design products. Build relationships with architects, designers, contractors, and homeowners; identify opportunities; recommend tailored solutions; manage specifications, quotes, pricing, follow-up, and payments; close sales; track pipelines in CRM; conduct outreach and networking; and support showroom and industry events. The role is based in the Boston showroom with local market relationship development and up to 50% time outside the showroom.

Manages showroom client orders from pre-order through delivery, ensuring accuracy, timely fulfillment, and customer satisfaction. Supports sales consultants with quotes, order entry, sample requests, payment processing, and issue resolution. Tracks order data, coordinates with internal teams and clients, and assists with showroom operations such as shipments, inventory transfers, and refunds. Requires strong organization, communication, customer service, and Microsoft Office skills.

Own and grow luxury trade accounts in the Paris market by advising architects, designers, and contractors on Waterworks products. Responsibilities include prospecting, developing marketing plans, preparing quotes, managing client projects, closing sales, tracking pipelines in CRM, and participating in showroom and industry events. The role requires fluent French and English, onsite availability in Paris, some Saturday hours, and travel to the US and surrounding areas.

Supports physical product development and launches for fittings and accessories, coordinating timelines, milestones, product data, specifications, costs, samples, documentation, and lifecycle updates. Partners with Engineering, Compliance, Supply Chain, Marketing, and Channel Operations to maintain accurate product information across systems and digital platforms. Also assists with visual asset planning, training materials, product inquiries, inventory tracking, and cross-functional problem solving.

Drive commercial sales growth within an assigned territory by prospecting new clients, expanding existing accounts, delivering sales presentations, managing projects from engagement to completion, tracking opportunities in the Sales Portal, collaborating with the Commercial Market Manager and cross-functional teams, and providing exceptional luxury client service.

Drive showroom and outside sales for Waterworks luxury design products. Build relationships with architects, designers, contractors, and homeowners; prospect for new business; manage a book of business; provide tailored product recommendations, quotes, pricing, and project support; close transactions; track pipelines in CRM; meet sales and marketing goals; and represent the brand at industry events.

Own and grow a client book of business by advising architects, designers, and contractors on luxury bath and kitchen products. Develop leads through networking, social media, outreach, and industry events; manage client projects from consultation and product specification through quoting, closing, and payment. Track pipelines and activities in CRM, meet sales and marketing goals, and deliver exceptional service that builds loyalty and market share.

Leads the Fittings product portfolio, translating strategy into profitable category plans, multi-year roadmaps, and product development priorities. Owns revenue, margin, inventory productivity, profitability, pricing, and investment planning while coordinating Design, Engineering, Compliance, Supply Chain, Finance, Sales, Marketing, and Digital teams. Oversees global suppliers, manufacturing partners, merchandising strategy, lifecycle management, and cross-functional governance. Builds high-performing product development and merchandising teams and requires domestic and international travel.

Sell Waterworks luxury bath and kitchen products from a showroom and via outside marketing. Prospect and grow accounts, manage projects from specification to sale, meet sales goals, maintain CRM pipeline, attend industry events, and deliver exceptional client service to architects, designers, contractors, and homeowners.

Sell Waterworks products to architects, designers, and contractors by building relationships, generating leads, meeting sales/marketing quotas, managing projects from specification to order, leveraging CRM, and marketing outside the showroom up to 50% of the week.

Sell Waterworks luxury bath and kitchen products in-showroom and through outside marketing. Build and manage client relationships, pursue new business, meet sales and marketing goals, manage projects from specification to order, use CRM for pipeline updates, and represent the brand at events and presentations to drive revenue and market share.

Sell high-end bath and kitchen products in-showroom and via outside marketing. Prospect and grow accounts, manage client projects end-to-end, meet sales goals, use CRM for pipeline tracking, and represent the brand at events and presentations.

The Sales Support Specialist manages client orders from pre-order through delivery, ensuring exceptional service and accurate communication with clients and internal teams. Responsibilities include order tracking, assisting showroom sales, handling logistics, and maintaining data reports.

Drive brand growth across France by building relationships with architects, interior designers, and trade professionals. Manage client projects from specification through order fulfillment, represent the brand in the Paris showroom, maintain CRM records, prepare quotes and samples, and travel frequently to meet clients and attend industry events.