The role partners closely with RH Gallery teams and Waterworks stakeholders to drive sales, strengthen brand presence, and deliver an exceptional luxury client experience to trade clients.
This position is responsible for business development, in-gallery support, and cross-functional collaboration to grow demand for through RH and the broader trade network.
This is an onsite role in the Newport Beach Gallery.
Responsibilities
- Serve as the in-gallery Waterworks product expert, supporting consultations and increasing team selling confidence.
- Train and educate RH associates on Waterworks products and solutions.
- Maintain Waterworks visual merchandising and brand presentation standards within the gallery.
- Deliver an exceptional luxury client experience aligned with Waterworks and RH brand values.
- Manage project pipelines and register opportunities in accordance with Client Management guidelines.
- Plan and execute marketing activities, ensuring accurate and timely CRM documentation.
- Review account performance, marketing strategies, and revenue goals on a regular cadence.
- Track progress through field reports, outreach activity, and pipeline updates.
- Partner with RH Gallery Leaders and associates to drive sales of Waterworks through the gallery channel.
- Build and maintain strong relationships to grow Waterworks and RH preferred vendor status.
- Meet or exceed goals related to lead generation, opportunity development, quotes, and orders.
- Establish and grow relationships with architects, interior designers, builders, and plumbers to generate demand in Southern California.
- Present the Waterworks product portfolio to drive specifications and project opportunities.
- Participate in industry events, CEUs, networking engagements, and site visits to expand market presence.
- Partner with RH Channel leaders internal Waterworks cross-functional teams to develop tools and resources for RH sales consultants.
- Liaise between corporate teams and partner sales consultants, facilitating regular communication and alignment.
- With the RH Channel Leader, recommend and define and implement operational processes that uphold the Waterworks brand and meet partner needs.
- Model Waterworks values across all interactions and partnerships.
- Contribute to initiatives that strengthen the Waterworks × RH partnership and overall gallery success.
- Demonstrate flexibility with scheduling, including evenings, weekends, and travel as required.
- Perform other duties and responsibilities as assigned.
Gallery Support & Client Experience
Operations & Business Management
Sales & Partnership Development
Market Development & Trade Outreach
Cross-Functional Collaboration
Additional Responsibilities
Requirements
3+ years of sales, business development, or client-facing experience, ideally within luxury home, design, cabinetry, plumbing, tile, or related categories.
Proven track record of meeting or exceeding sales goals.
Excellent communication, presentation, and influencing skills with the ability to support both clients and trade professionals.
Experience with architects, designers, builders, or trades professionals strongly preferred.
Digitally proficient; comfortable with Microsoft Office, CRM platforms, and related sales tools.
Highly organized, self-driven, and capable of managing multiple client projects simultaneously.
Passion for design, craftsmanship, and the Waterworks brand.
Marketing outside of the gallery up to 50%
Working knowledge of cabinetry design or plumbing fixtures preferred.
- Schedule is Monday-Friday 9am-5pm, with flexibility required per business need.
Skills Required
- 3+ years of sales, business development, or client-facing experience (ideally in luxury home, design, cabinetry, plumbing, tile, or related categories).
- Proven track record of meeting or exceeding sales goals.
- Excellent communication, presentation, and influencing skills to support clients and trade professionals.
- Experience with architects, designers, builders, or trades professionals.
- Digitally proficient; comfortable with Microsoft Office, CRM platforms, and related sales tools.
- Highly organized, self-driven, capable of managing multiple client projects simultaneously.
- Passion for design, craftsmanship, and the Waterworks brand.
- Working knowledge of cabinetry design or plumbing fixtures.
- Flexible schedule including evenings, weekends, and travel as required.
- Ability to lift and mobilize items up to 25 lbs and maneuver around showroom; ability to travel locally or out of state.
- Licensed to drive.
What We Do
Waterworks is a luxury brand specializing in high-end bath and kitchen products, including fittings, fixtures, hardware, lighting, surfaces, and cabinetry. Founded in 1978, the company is recognized for its commitment to artisanal craftsmanship, rigorous engineering, and timeless design. Waterworks collaborates with accomplished designers and architects to provide a complete, proprietary vision for the most valuable rooms in the home, serving both residential and commercial projects globally.
