The Role
Lead and mentor systems analysts while overseeing design, testing, monitoring, and quality assurance of telecommunications and digital platforms. Drive root-cause analysis, performance monitoring, CI/CD quality practices, stakeholder communication, and process improvements to ensure production stability and service quality.
Summary Generated by Built In
Key Responsibilities:
- Supervise a team of systems analysts, providing guidance, performance evaluations, and mentorship
- Foster a collaborative team environment to achieve quality and design objectives.
- Oversee the design, development, and implementation of telecommunications systems that align with company goals and industry standards.
- Oversee testing strategies, root-cause analyses, and corrective actions to resolve system issues.
- Analyze data to identify trends, areas for improvement, and implement proactive measures.
- Present project updates, performance metrics, and quality assessments to senior management.
- Ensure effective communication with stakeholders to address concerns and obtain feedback
- Initiate process improvement initiatives and implement best practices to increase operational efficiency.
- Cover digital platforms quality testing and ensure quality of service.
- Overseeing IT and Digital platform production stability and performance.
Education:
Bachelor's degree in computer science, information system or any related field.
Level of Experience:
Intermediate Experience in system analysis, service design, quality assurance, or a related field.
Technical Skills & Knowledge:
Essential:
- Experience working with CRM, and digital channel platforms.
- Strong knowledge of gathering, analyzing, and validating functional and non-functional requirements.
- Solid understanding of software testing methodologies, including unit, integration, system, and user acceptance testing (UAT)
- Familiarity with test automation tools, including API testing using Postman
- Experience in monitoring system performance and availability using proactive monitoring and alerting tools
- Knowledge of quality control methodologies, testing processes, and root cause analysis techniques
- Experience using defect tracking and management tools such as Jira
- Familiarity with Agile methodologies, including Scrum and Kanban, for iterative development and delivery
- Basic understanding of cybersecurity practices, including encryption, access control, and network security
- Ability to analyze and visualize system performance using tools such as line graphs, bar charts, and heatmaps to track trends and benchmarks.
Desirable:
- Familiar with analytics tools (e.g., Google Analytics, Power BI) to track performance and generate reports.
- Familiarity with Popular RPA Platform (Ex: Automation Anywhere).
Certifications & Licensure
Essential:
- Professional Scrum Master Certified (PSM)
- Certified Software Quality Engineer (CSQE)
- CI/CD tools certifications (e.g., Jenkins, GitLab, Azure DevOps)
Desirable:
- ISTQB (International Software Testing Qualifications Board)
- Power BI.
- PMP
Tools & Systems:
Essential:
- CRM Applications (Products and business rules)
- Digital Channels (Mobile Applications, E-shop , Website, Chatboot) knowledge.
- Project Management Tools (Ex: Jira / Confluence, Azur, Trello / Asana)
- Monitoring & Analysis tools (Ex: power BI)
- Testing & Quality Assurance(Selenium, Katalon, Appium ,Postman / REST Assured)
- SQL
Desirable:
- Excel / Word/Visio
- JMeter (performance testing)
- Prometheus, Grafana, ELK Stac
Skills Required
- Bachelor's degree in computer science, information systems, or related field
- Intermediate experience in system analysis, service design, or quality assurance
- Experience working with CRM and digital channel platforms (mobile apps, websites, e‑shop, chat)
- Gathering, analyzing, and validating functional and non-functional requirements
- Understanding of software testing methodologies: unit, integration, system, and UAT
- Familiarity with test automation and API testing (Postman, REST Assured)
- Experience with test automation frameworks and tools (Selenium, Katalon, Appium)
- Experience monitoring system performance and availability with proactive monitoring and alerting tools
- Knowledge of quality control methodologies, testing processes, and root cause analysis techniques
- Experience using defect tracking and project management tools (Jira, Confluence, Trello, Asana)
- Familiarity with Agile methodologies (Scrum, Kanban)
- Basic understanding of cybersecurity practices (encryption, access control, network security)
- Ability to analyze and visualize system performance (Power BI, charts, heatmaps)
- Proficiency with SQL
- Professional Scrum Master (PSM) certification
- Certified Software Quality Engineer (CSQE)
- CI/CD tools certification (examples: Jenkins, GitLab, Azure DevOps)
- Familiarity with analytics and monitoring platforms (Google Analytics, Power BI)
- Familiarity with RPA platforms (e.g., Automation Anywhere)
- Familiarity with performance and observability tools (JMeter, Prometheus, Grafana, ELK Stack)
- Desirable certifications: ISTQB, PMP
- Proficiency with Office tools (Excel, Word, Visio)
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The Company
What We Do
Umniah is a leading Jordanian mobile network operator and telecommunications company providing high-quality mobile, internet, and digital solutions. Established in 2005 as a subsidiary of Batelco Group, it focuses on innovation and customer experience, offering services to millions of customers and businesses across Jordan through its mobile, fiber, and cloud computing capabilities.
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