Role Summary
This Accessibility and Digital Ethics Technologist role will drive enterprise-wide strategy for accessibility and digital ethics. This includes guiding how these principles are applied to current and future innovations, with a focus on AI-powered solutions. The role partners closely with product, engineering, design, research, legal, compliance, and data teams to ensure that accessibility and ethical practices are integrated throughout the product lifecycle.
A major focus of the role is enablement and automation. The Advisor creates frameworks, tools, and scalable self-service systems that help teams adopt accessibility and digital ethics practices efficiently and consistently.
Key Responsibilities
Enterprise Strategy and Governance
- Develop and maintain company-wide strategies for accessibility and digital ethics, with a strong focus on AI-driven experiences.
- Partner with leaders to define governance models, ethical principles, and measurable outcomes.
- Contribute to policies that support responsible, inclusive, and ethically grounded digital products.
Cross Functional Advisory and Implementation
- Serve as a subject matter expert in accessibility and digital ethics for product teams across the organization.
- Review product concepts, designs, and technical solutions to ensure accessibility compliance, inclusive design, fairness, transparency, and user trust.
- Provide guidance on the ethical use of data, automation, and AI in product development.
Enablement, Tooling, and Automation
- Create self-service frameworks, toolkits, playbooks, and automated systems that scale accessibility and digital ethics practices.
- Support integration of automated checks into product development workflows.
- Identify opportunities to streamline delivery through reusable components and design system contributions.
Advocacy, Education, and Culture Building
- Lead training and enablement efforts that strengthen accessibility and digital ethics knowledge.
- Promote a culture of inclusion, responsibility, and thoughtful innovation.
- Serve as an internal and external thought leader in accessibility, digital ethics, and responsible AI.
Future Vision and External Representation
- Shape and articulate a forward-looking vision for the future of accessibility and digital ethics, including how emerging technologies such as AI will impact inclusive design and user trust.
- Represent the company publicly as a credible thought leader, engaging in speaking opportunities, in person forums, industry events, and professional publications.
- Communicate complex accessibility and ethical concepts clearly to diverse audiences, strengthening the organization’s reputation, and influencing the broader ecosystem toward responsible and inclusive innovation.
Required Qualifications
- Eleven or more years of experience in accessibility, inclusive design, digital ethics, responsible AI, compliance, or related fields.
- Deep knowledge of WCAG, assistive technologies, and relevant regulatory frameworks.
- Strong understanding of AI ethics topics, including fairness, bias mitigation, transparency, explainability, and harm reduction.
- Demonstrated success advising cross functional teams and influencing enterprise strategy.
- Experience designing or supporting tools, frameworks, or automated systems that scale practices across large organizations.
- Excellent communication skills that make complex topics actionable.
Preferred Qualifications
- Experience in a large-scale enterprise, healthcare, or regulated environments.
- Familiarity with product development, design systems, engineering workflows, or content strategy.
- Experience with accessibility audits, ethical risk assessments, or AI impact evaluations.
- Proficiency with automated testing tools and AI evaluation techniques.
- Recognized thought leadership or published work in accessibility, digital ethics, or responsible innovation.
Key Competencies
- Strategic influence with strong cross functional leadership skills.
- Technical fluency in accessibility and AI ethics.
- Systems thinking with a focus on scale and reusable solutions.
- Strong user advocacy grounded in inclusion and harm reduction.
- Ability to anticipate future risks and guide responsible innovation.
- Strong collaboration and facilitation skills.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- Eleven or more years of experience in accessibility, inclusive design, digital ethics, or related fields.
- Deep knowledge of WCAG and assistive technologies.
- Strong understanding of AI ethics topics like fairness and bias mitigation.
- Experience designing or supporting tools and frameworks for large organizations.
- Excellent communication skills.
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
