Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
Reporting to the Manager, Pharmacy Systems Support, this position is responsible for support and development functions within the Pharmacy Systems Department in Boise, ID. This includes, but is not limited to, performing Tier 2 business support to store teams running EPS, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing EPS development releases, participating in development releases as part of a project team, capable of performing user acceptance testing on EPS, writing test plans, and miscellaneous other tasks as assigned by Pharmacy Systems team management.
- Customer Service
- Answer EPS Procedural Questions
- Troubleshoot Procedural questions vs. Software Errors
- Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 service desk, and from other central support areas.
- Communications with store teams regarding program enhancements.
- Perform testing on EPS release cycles
- Support other central support areas on EPS functions
- Must demonstrate competence and desire to assist store teams on many operational issues
- Must be able to handle projects with little to no direction.
- Must be able to handle negative feedback and turn it into a positive outcome.
- Demonstrates a willingness and ability to learn and develop strong EPS testing skills.
- Demonstrates a willingness and ability to learn how to effectively create comprehensive test plans that can be utilized by other team members.
We are looking for candidates who possess the following:
- Must be proficient in the operations of EPS
- Problem solving skills
- Excellent verbal and written communication skills
- Familiar with Microsoft Office Tools such as Excel, Word, and Power Point
- Able to multi-task
- Must provide excellent customer service
- Should be able to type proficiently (greater than 40 words per minute)
- Must have a strong understanding of Pharmacy Operations
- Must have excellent listening skills
Preferred Skills:
- High School diploma or equivalent.
- Licensed Pharmacy Technician.
- Certified Pharmacy Technician, tech specialist preferred, but not required.
- Must have knowledge of the EPS pharmacy application with a minimum of 2 years’ experience.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
#LI-AG1
A copy of the full job description can be made available to you.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Skills Required
- Proficiency in EPS operations
- Problem-solving skills
- Excellent verbal and written communication skills
- Familiarity with Microsoft Excel, Word, and PowerPoint
- Ability to multitask
- Excellent customer service skills
- Typing speed greater than 40 words per minute
- Strong understanding of pharmacy operations
- Excellent listening skills
- High school diploma or equivalent
- Licensed Pharmacy Technician
- Certified Pharmacy Technician or pharmacy technician specialist certification
- Minimum two years of experience with the EPS pharmacy application
Albertsons Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Albertsons Companies and has not been reviewed or approved by Albertsons Companies.
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Pay Growth & Progression — Feedback suggests 2025 union contracts in several regions delivered substantial wage increases and improvements to healthcare and pensions. These gains appear to have boosted pay sentiment locally for covered roles.
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Healthcare Strength — Feedback suggests associates can choose among multiple medical plans and access programs like virtual care, second opinions, surgery care navigation, and cancer support. These resources indicate a comprehensive healthcare offering for many eligible employees.
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Retirement Support — Feedback suggests the 401(k) program includes a discretionary company match on employee contributions, alongside standard vesting rules. This supports long‑term savings for those who meet eligibility requirements.
Albertsons Companies Insights
What We Do
With over 2,200 stores in 34 states and the District of Columbia, our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
