Deposit Servicing Specialist

The Deposit Servicing Specialist is part of the growing Operations department focusing on new and ongoing strategic initiatives that contribute to the success of the Phoenix Servicing Center. This role supports our customers and is vital in creating an exceptional customer experience, helping our customers navigate existing and new products. The ideal candidate thrives in a workplace that is constantly changing due to rapid growth and brings a positive mindset to our team environment.

• Support our existing customers by responding to their questions via phone
• Balance between customer communication (phone) and system-based processing (estimated) 95/5 split between phone time and time processing in the system)
• Provide excellent customer service in all customer interactions
• Support operational policy and procedures by identifying and recommending improvements and updates to content
• Work hours may change to accommodate customer needs, this includes starting and finishing times as well as days worked.  Our hours change with daylight savings.
• Perform other duties as necessary to support business needs

• 1+ years experience in a service center environment, answering customer calls and resolving issues.
• Banking or financial services experience a plus
• Bring a flexible mindset – as a start up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high quality standards.
• Positive attitude and willingness to work with teammates to accomplish tasks and responsibilities everyday
• Excellent time management and work prioritization skills
• Capable of completing assigned tasks with careful attention to detail
• Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision
• Strong verbal and written communication skills