Deposit Ops Specialist

Position Purpose:

The Deposit Operations department is responsible for supporting products and services, including ACH, wire processing, online banking, and debit cards in addition to other back office related job duties. Deposit Operations also serves as support for Retail Operations.

Job Duties and Responsibilities:

• Assist customers with all questions regarding complex account services such as: charge offs, closed accounts, charge backs, change of address, dormant accounts, stop payments, online banking, bill pay, mobile deposit and debit cards
• Reconcile internal bank accounts and general ledgers
• Process daily Incoming and Outgoing Wires
• Perform ACH functions such as: Exceptions, Returns, Disputes
• Check processing
• Process Fed Check adjustments
• Review and approve Mobile Deposit exceptions
• Process collection items from branches
• Develop working knowledge of all tasks within the Deposit Operations Department.
• Serves as a backup for answering rollover incoming phone calls from our Customer Care Center
• Support Retail Operations department by answering questions as needed
• Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Recognize irregular, suspicious, or fraudulent transactions and advise Senior Management.
• Maintain and demonstrate knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
• Meet personal SMART goals
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Skills and Abilities Required:

• High level of professionalism.
• Interpersonal/service-oriented skills and aptitude.
• Ability to build professional relationships with coworkers and customers.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.

• Ability to make timely, accurate and quality decisions.
• Excellent written and oral communication skills as well as the ability to read and understand policies and procedures.
• Strong attention to detail.
• Strong computer skills: ability to work efficiently within multiple systems at the same time which include internal/external applications and the Microsoft Office Suite.
• Proactive; desire to identify opportunities rather than react to problems.
• Ability to respond in a fast paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
• Strong sense of initiative; self-motivated.

Experience and Education Requirements:

• Minimum one (1) year experience working in an office and/or customer service environment, preferably in a bank.
• High School Diploma, or equivalent.

Physical Requirements:

• Typically requires sitting for extended periods of time with intermittent stooping, bending, and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel.
• Visual and auditory skills are required.

Performance Standards:

• Accuracy: Precision of work performed.
• Responsiveness: Timeliness of work completed.
• Relationships: Ability to work well and build relationships with other employees and customers.
• Guidance: Job knowledge and cross selling products to customers.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets