Deposit Operations Specialist II - Wires

Summary

The Deposit Operations Specialist II – Wires is an experienced operations professional responsible for the accurate, timely, and secure processing of domestic and international wire transfers. This role plays a critical part in delivering a consistent, high-quality customer experience by ensuring transactions are handled with precision, responsiveness, and a strong commitment to risk management.

Aligned with First United’s purpose to inspire and empower others to Spend Life Wisely, the Specialist II serves as a trusted resource within the team, demonstrating strong ownership, advanced problem-solving capabilities, and sound judgment in a fast-paced, high-risk environment. This role contributes to operational consistency, supports process improvement initiatives, and helps drive the department’s vision to serve customers seamlessly—the first time, every time.

The Specialist II maintains a high standard of accuracy and attention to detail while ensuring all activities are performed in accordance with established policies, procedures, regulatory requirements, and service level expectations. Through collaboration, continuous learning, and a commitment to excellence, this role supports both team development and the overall effectiveness of Deposit Operations.

Key Responsibilities

Operational Excellence & Accuracy

• Process daily incoming and outgoing domestic and international wire transfers with a high degree of accuracy and timeliness
• Balance and reconcile wire activity in accordance with established procedures and deadlines
• Ensure all transactions comply with internal policies, operating procedures, and regulatory requirements
• Demonstrates strong proficiency across all wire processing functions and systems
• Handles complex and high-risk transactions with confidence and accuracy
• Troubleshoot complex issues with critical thinking and sound judgment prior to escalation
• Serves as a trusted resource and support for teammates
• Consistently meets or exceeds KPI, SLA, and quality expectations
• Demonstrates ownership, initiative, and follow-through in daily responsibilities

Risk Management & Fraud Prevention

• Perform customer callbacks and verification procedures to mitigate fraud risk and ensure transaction authenticity
• Review and resolve exception items identified through Risk Fraud Analysis and Verafin monitoring
• Process wire recalls, disputes, and service messages with urgency and sound judgment

Continuous Improvement & Ownership

• Identify opportunities to improve workflows, reduce risk, and enhance the customer and team member experience
• Take initiative in resolving issues and completing tasks with minimal supervision
• Support team goals by maintaining productivity, quality standards, and service level commitments

Behavioral Expectations

At First United, how we work is just as important as what we do. This role is expected to:

• Act with Integrity: Handle all transactions and sensitive information with the highest level of confidentiality and ethical standards
• Own the Outcome: Take accountability for accuracy, timeliness, and resolution of issues
• Serve with Purpose: Deliver consistent, high-quality service that builds trust with both internal and external customers
• Collaborate Effectively: Build positive working relationships and contribute to a supportive team environment
• Adapt and Grow: Embrace change, seek learning opportunities, and remain open to feedback
• Communicate with Clarity: Share information in a professional, respectful, and solution-focused manner

Additional Responsibilities

• Complete all required compliance training and exams within established timelines
• Maintain adherence to all First United policies, procedures, and standards
• Support department initiatives and perform other duties as assigned by leadership
• Maintain professional appearance and conduct consistent with organizational expectations

Qualifications & Experience

Education & Experience

• High School Diploma or GED required
• 2-4 years of banking or financial services experience preferred
• 1-2 years in wire processing, electronic payments, or related operational functions preferred

Technical & Functional Skills

• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Strong attention to detail with the ability to manage high-volume, time-sensitive tasks
• Sound judgment and problem-solving skills in a risk-sensitive environment
• Ability to prioritize, meet deadlines, and maintain accuracy under pressure
• Adaptability and learning agility in a changing environment

Interpersonal & Service Skills

• Excellent customer service skills across written, verbal, and interpersonal communication
• Strong collaboration skills with the ability to work effectively across teams
• Dependable, accountable, and committed to meeting schedules and deadlines
• Professional demeanor with the ability to handle challenging situations with composure
• Demonstrate a customer-first mindset by responding with empathy, urgency, and accountability
• Contributes positively to team culture

Work Environment & Expectations

This role operates in a fast-paced, deadline-driven environment where precision and responsiveness are essential. Success in this position requires a balance of operational focus, risk awareness, and a strong commitment to service excellence.

Note: This job description is not intended to be all-inclusive. Team members may be asked to perform additional duties to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.