Deposit Operations Specialist (Wire & ACH Processing) (74304)

GENERAL FUNCTION: 
Accurately review and process domestic and international outgoing and incoming wire transfers. Process daily ACH Originated files through online banking. 

ESSENTIAL FUNCTIONS: 
Wires and ACH Administration 

• Verify and process incoming and outgoing wire transfers
• Maintain wire documents by confirming that they are legitimate, complete, approved, documented, and scanned into the appropriate systems
• Maintain international wire log for international wire transfers for both incoming and outgoing wires
• Manage assigned account reports including Dormant Accounts, Closed and Charged Off Accounts, Bill Pay Report, etc. Review for accuracy; process necessary items; address discrepancies; document appropriately; notify management as needed; and maintain in appropriate systems. 
• Review, process, complete, and retain the ACH originated files and returns daily within online banking systems
• Review, process, document and maintain deposit credit verifications and confirmations (VOD)

Department Administration 

• Inventory interest and expense checks monthly. Provide dual control for accounting department.
• Process, review, and communicate returned mail to all locations
• Assist department with other functions as needed.
• Communicate with retail, operations, lending, compliance, and management staff to ensure clear expectations, timely work, and excellent customer service.

Compliance (Do not change this section)

• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc.  Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.  Ask questions to clarify any uncertainty when issues arise.  
• Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

Other

• Maintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.
• Work scheduled and other needed hours at the designated location(s).
• Assist Management with scheduling and other issues as directed.
• Accept additional work as needed and assist other managers or Team Members as needed.
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Management or Bank policy may revise, delete, or add responsibility as necessary.

Requirements

• Required: High school diploma or equivalent
• Required: Must be detail-oriented
• Preferred: 1-2 Years deposit, retail, and/or operations banking experience

Activity

• Ability to operate office equipment, telephones, and computers
• Ability to communicate fluently in English, in person, in writing, and on the computer
• Ability to hear, speak, and understand verbal communication
• Ability to read, write, count, and perform basic math functions 
• Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
• Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
• Ability to lift up to 10 pounds, grasp, reach, and pull
• Ability to think, remember, learn new information, and apply cognitive data to job functions
• Ability to assess and concentrate on mental and physical job tasks to see them to completion
• Ability to work with others to share information and solve problems