Description
Position Summary:
This position is responsible for performing certain functions within the Deposit Operations area, which include but are not limited to wire processing, ACH processing, setup and changes to deposit accounts.
Major Duties and Accountabilities:
- Takes part and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
- Assist customers and internal employees with various deposit account questions regarding stop payments, transfers, overdrafts, interest calculation, fee assessment or debit card transactions, etc.
- Review and process return checks, ACH returns, and other applicable deposit-related exception items.
- Establish, modify, review, and release collateral holds.
- Process account maintenance requests, including account type changes, rate changes, address changes, and all other deposit account changes.
- Answer phone calls from customers and internal employees regarding personal and business internet banking concerns. Assist in new enrollment, logon issues or general questions regarding online banking, mobile banking, bill pay or Zelle.
- Review Mobile and Commercial Deposit Systems to process transactions multiple times daily.
- Reconcile any/all internal accounts which may be assigned.
- Compile monthly reports for various areas.
- Other responsibilities as assigned.
Requirements
Required:
- A high school diploma or GED equivalent.
- 2 years previous bank experience.
- Must demonstrate attention to detail.
- Proficient in Microsoft Office.
- Strong interpersonal skills and ability to communicate clearly both orally and in written form.
Preferred:
- Previous deposit operations experience.
- 4 years previous bank experience.
- Bachelors degree in accounting, finance or related area.
Skills Required
- High school diploma or GED equivalent
- 2 years of previous bank experience
- Attention to detail
- Proficiency in Microsoft Office
- Strong interpersonal skills
- Clear oral and written communication skills
- Previous deposit operations experience
- 4 years of previous bank experience
- Bachelor's degree in accounting, finance, or a related area
What We Do
Legacy National Bank is a locally-owned Northwest Arkansas bank serving Washington and Benton Counties. Dedicated to community banking, Legacy focuses on building communities by serving the needs of families and businesses through advice-based financial solutions. The bank is committed to delivering unmatched service and leading-edge technology to maintain its community focus.
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