Deposit Operations Representative

Description

Location – Circleville, Ohio

Job Area – Deposit Operations

Employment Type – Full Time

FLSA Classification – Non-Exempt

Primary Schedule – During location hours

Supervisory Responsibility – None

The Deposit Operations Representative role provides deposit account and product support to customers.

Duties and Responsibilities

· Provide support on cash management services and consumer electronic banking products.

· Promptly assist with customer inquiries including research and resolution.

· Review and maintain customer deposit information files.

· Responsible for deposit accounting processes including but not limited to remote deposits, wires, and electronic files.

· Manage daily accounting and bookkeeping tasks utilizing core generated reports.

· Process debit card disputes and card requests.

· Understand the necessity and value of accuracy and attention to detail.

Requirements

Knowledge, Skills, and Abilities

· Ability to communicate clearly and professionally at both written and verbal levels.

· Ability to learn and adapt to regulatory changes and company growth.

· Ability to reason and make decisions.

· Ability to manage workload by taking ownership and pride in assigned tasks.

· Strong organizational, multi-tasking and prioritizing skills with attention to detail and follow-up.

Education and Experience

· Customer service experience required.

· Banking experience preferred.

· Microsoft Office, or equivalent, knowledge.

· High School diploma or GED equivalent.

*This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Further, this job description should not be considered an employment contract. All employment is employment-at-will. We reserve the right to modify job duties or descriptions at any time.