Position Title: Deposit Operations Representative
This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.
Reports To: Deposit Operations Department Manager
General Purpose: Provides support to external and internal customers on questions and inquiries related to deposit accounts, deposit transactions, products, and customer information.
Responsibilities:
- Maintain a high level of knowledge and technical understanding regarding our deposit products including all features and benefits, fees, and disclosures.
- Process requests and provide support to internal and external customers regarding new/existing deposit products in a professional and timely manner.
- Implement and have a strong understanding of Silverlake parameters including rate changes to deposit products, fees, and account requirements.
- Process and reconcile transaction processing and adjustments including mobile deposit, unposted, returns, etc.
- Give backup support and processing for the Fraud Specialists as needed.
- Provide exceptional internal and external customer service in a professional manner including but not limited to requests via phone calls, workflows, forms, and emails.
- Understand and comply with bank policy and procedures, laws, regulations and job duties.
- Provide research and synergy expertise to support customer needs or claims.
- Maintain and process the Online Account Opening platform and applications.
- Additional duties as assigned.
Education/Experience
- High school diploma required
- Minimum of 1 year of banking experience preferred
- Basic knowledge of banking products and services; CD’s & IRA knowledge preferred
- Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, Merge Docs preferred
Skills
- Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
- Strong organizational, time management and problem-solving skills.
- Proficiency in Microsoft Office software and other analysis tools.
- Ability to apply analytical thinking through understanding deposit products, transaction processing, and bank procedures.
- Handle fast paced environment while still delivering great customer service.
- Strong attention to detail.
- Positive and enthusiastic attitude.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma
- Minimum of 1 year of banking experience
- Basic knowledge of banking products and services
- Knowledge of CDs and IRAs
- Basic knowledge of Silverlake/Xperience, Image Centre, Workflow, Synergy, and Merge Docs
- Strong written and verbal communication skills
- Organizational, time management, and problem-solving skills
- Proficiency in Microsoft Office software and other analysis tools
- Ability to apply analytical thinking to deposit products, transaction processing, and bank procedures
- Strong attention to detail
What We Do
Isabella Bank Corporation is a financial services holding company offering a wide array of financial products and services in mid-Michigan. Its banking subsidiary, Isabella Bank, offers banking services through 31 locations, 24-hour banking services locally and nationally through shared automatic teller machines, online banking, and direct deposits to businesses, institutions, and individuals. Lending services offered include commercial real estate loans and lines of credit, agricultural loans, residential real estate loans, consumer loans, and credit cards. Deposit services include interest and noninterest bearing checking accounts, savings accounts, money market accounts, and certificates of deposit. Other related financial products include trust services, safe deposit box rentals, credit life insurance, and brokerage products through Raymond James Financial Services. Active competition, principally from other commercial banks, savings banks and credit unions, exists in all of the Bank’s principal markets. The Corporation’s results of operations can be significantly affected by changes in interest rates or changes in the local economic environment.
