Deposit Operations Manager

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe Deposit Operations Manager is responsible for overseeing and managing the processes and daily operations related to deposit products and services.

Job Description

LOCATION

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

·       Established effective strategic goals that will help develop, motivate, and challenge the team to continuously improve individually and collectively. Ensures accountability and ownership of the operations.

·       Manages direct reports through coaching, training, periodic evaluations, and personal development. Trains and coaches staff on credit union policies, procedures, philosophies, and team functions.

·       Responsible for Operational oversight and will identify, recommend, and lead on organizational policy and procedure improvements that create a significant impact and are essential to deposit operations and the credit union.

·       Ensure quality assurance for the deposit operation department through the monitoring of employee work quality and accuracy of account and deposit transactions. Collaborate with other business units to establish procedures to resolve discrepancies and errors promptly and efficiently.

·       Be vigilant in identifying and researching regulatory changes and ensure that the business area and organization complies with all applicable laws and regulations related to the business area.

·       Identify and mitigate operational risks through proactive monitoring and implementation of controls. Document risks and mitigation plans effectively for change management.

·       Analyze operational metrics and performance indicators to identify areas of improvement and implement corrective actions both at a department and organizational level.

·       Analize data and other information to make strategic decisions to improve team performance, gain efficiency, improve service, and remove pain points for employees and members.

·       Provide training and development opportunities to the department employees to enhance their opportunities for development.

·       Oversee the yearly account tasks including escheatment and tax reporting for the organization.

·       Review, interpret, and make business risk decisions related to trusts, court documents, POA, IRA, and other documents.

·       Communicate with branch teams, vendors, and other stakeholders regarding preventative solutions, active issues, and reporting. Ensure all stakeholders have the information needed to continue serving members to the highest level possible.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

·       Five years of progressive experience within a credit union or financial institution

·       Three years in a leadership role of an assistant manager or higher with oversight of medium to large teams.

Education

·       Bachelor’s degree from an accredited institution in business, marketing, finance, economics, or related field. Education will be verified. OR three additional years combined with experience years in a progressive financial setting.

Licenses, Certifications, Registrations

N/A

Managerial Responsibility

This position will oversee the Deposit Operations department.

Computer/Office Equipment Skills

·       Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

·       Experience with analytical and reporting software

·       Demonstrated experience with financial institution core systems.

Language Skills 

·       Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations

·       Show ability to document outcomes and present information appropriately for key stakeholders and all levels of the organization.

·       Demonstrated ability to clearly give instruction to others.

Other Skills and Abilities

·       Demonstrated understanding of Deposit and account processing

·       Proven success managing members and working with internal teams to build new capabilities and implement complex initiatives.

·       Knowledge of State and Federal regulatory requirements as related to areas of responsibility (for example: Reg E, Reg D, Reg CC, Federal Reserve Bank, government agencies and general banking rules).

·       Data driven approach for ongoing operational performance measurement and tracking.

·       Expertise on internal working of banking systems

·       Ability to work both autonomously and collaboratively in a fast-paced environment.

·       Adaptive to change, responds positively to altered circumstances or conditions.

·       Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.

·       Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.

·       Proactively solves problems and actively improves processes and creates efficiencies.

·       Professional, exercises personal discretion and independent judgement.

·       Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timeline.

·       Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to life up to 25 pounds occasionally

Ability to lift up to 50 pounds rarely

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.