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The Role
Provide internal support to branch staff and customer support center for all deposit operations. Responsibilities include help-desk support, resolving fraud and error investigations, processing Reg E disputes, check adjustments, quality control and tracking, ATM and account balancing, general ledger reconciliations, reporting on quality metrics, training staff, and maintaining procedures and documentation.
Summary Generated by Built In
Description
Provide exceptional internal support to branch personnel regarding all deposit operation functions and responsibilities.
Requirements
- Perform internal help desk support for branch staff and customer support center.
- Respond to customer requests received from branches and customer support center.
- Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations.
- Complete and track all Reg E disputes and errors including fraud.
- Complete all check adjustments.
- Conduct quality control on new account setups, account maintenance and other department processing.
- Track errors of quality control assessments daily.
- Provide reporting on quality metrics and individual performance.
- Maintain ATM accounts including balancing of ATM’s daily.
- Monitor, contact, maintain and update debit card customers.
- Daily balancing of Killbuck Savings Bank internal checking accounts and Bill Pay.
- Monthly general ledger reconciliations.
- Provide training on deposit processes to branch staff, deposit operations staff and customer support center.
- Provide support and backup to other teams within the department as needed.
- Maintain procedure documents and checklists for deposit accounts.
Updated 050823
EOE
Skills Required
- Provide internal help desk support for branch staff and customer support center
- Respond to customer requests received from branches and customer support center
- Research and resolve difficult issues forwarded from branches and customer support center including fraud and error investigations
- Complete and track all Reg E disputes and errors including fraud
- Complete all check adjustments
- Conduct quality control on new account setups, account maintenance and other department processing
- Track errors of quality control assessments daily
- Provide reporting on quality metrics and individual performance
- Maintain ATM accounts including balancing of ATMs daily
- Monitor, contact, maintain and update debit card customers
- Daily balancing of internal checking accounts and Bill Pay
- Monthly general ledger reconciliations
- Provide training on deposit processes to branch staff, deposit operations staff and customer support center
- Provide support and backup to other teams within the department as needed
- Maintain procedure documents and checklists for deposit accounts
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The Company
What We Do
The Killbuck Savings Bank Company is a full-service community financial institution headquartered in Killbuck, Ohio. It provides customary retail and commercial banking services, including personal and business accounts, lending, and electronic banking services to customers in Ashland, Coshocton, Holmes, Knox, Tuscarawas, and Wayne Counties. The bank focuses on reinvesting in its local communities to promote growth and provide specialized support.
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