Deposit Business Controls Manager

About the Role:

Upgrade is seeking an Deposit Control Manager to join our team in Phoenix, AZ. Reporting to the Oversight Senior Director, this individual contributor role will ensure consistency in meeting business and regulatory requirements. This will be achieved through coordination, execution and supervision of controls framework as it pertains to deposit accounts. 

What You’ll Do:

• Act FAST to problem-solve and deliver solutions based on business need
• Be a product and service subject matter expert
• Collaborate with partners and stakeholders to drive inclusivity, adherence, and engagement both internally to the department and to Upgrade as a whole
• Manage and uphold the documentation required to evidence first line of defense (FLOD) supervision of all deposit operations activities
• Partner with both internal and external business partners to prepare for audits and exams
• Report and investigate identified risks raised by the business, Compliance, Legal, and Auditors
• Address and escalate potential deviations from regulatory and procedural compliance
• Collaborate with First Line Business Managers and Compliance to provide sound, practical guidance for timely remediation of identified risks
• Ensure the delivery of timely and regular reporting of deposit operations results to department leaders and key stakeholders
• Maintain confidentiality of key business messages and other sensitive work-specific information
• OWN individual results and strive for continuous improvement to best support the business needs and role expectations
• Plan and perform all financial and operational activities that directly involve Deposit Servicing operations while identifying and providing recommendations for IMPROVEments across the organization
• Provide insightful feedback to HELP Service Center Leaders
• Provide tactical support to aid in the implementation of key initiatives and communicate progress toward goals
• Stay abreast of procedure updates and changes to ensure completed work meets up-to-date expectations
• Other duties as assigned

What We Look For:

• 5+ years of deposit account experience or a similar required, i.e. 1st Line Compliance, Risk and Control Management, Compliance Testing & Monitoring
• Ability to build and maintain strong cross-department working relationships
• Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously to meet deadlines
• Adaptable and flexible to changes in business needs as it relates to the role and daily responsibilities
• Advanced knowledge of the regulations impacting deposit operations and products
• Advanced written and verbal communication style
• Proficient in Google Suite with the aptitude to learn new programs
• Strong attention to detail and excellent organizational skills

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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