Deployment Systems Engineer II (NUVO)

Base Pay Range:

Job Description:

The Deployment Systems Engineer II for Nuvodia is a regular, full-time position working M-F onsite in Spokane Valley, WA. This position includes on-call rotation and night and weekend work assignments.

Summary: The Deployment Systems Engineer II implements technology projects for clients in partnership with project management, third party vendor, and other technical, or support resources, as needed. This role focuses on deploying, configuring, testing, and documenting IT infrastructure and cloud solutions while ensuring successful project delivery and a positive client experience.

General Description:  The Deployment Systems Engineer II works as part of a project delivery team to implement technology solutions in client environments. This position requires strong technical troubleshooting skills, effective communication, and the ability to manage multiple priorities while meeting project deadlines. The successful candidate will collaborate with internal teams, vendors, and clients to deploy infrastructure, cloud, networking, and security solutions while adhering to established implementation and security standards.

This role is ideal for a technology professional with hands-on implementation experience who is looking to expand their technical expertise and contribute to a variety of client projects.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Maintains a professional, positive attitude that communicates our brand to clients.
• Works directly with customers, internal team members, and vendors via phone, video conference, onsite, and remote, to implement technology projects.
• Participates in internal and client facing project kick-off meetings.
• Reviews bill-of-material (BoM) for quality control prior to procurement. Validates BoM as received for accuracy prior to implementation.
• Works with project management team to plan and schedule delivery of project.
• Builds, configures, and deploys network, system, cloud, and security solutions.
• Communicates status of project deliverables and keeps project tasks updated in project management software on a weekly basis.
• Documents and executes test and cutover plans while following change management procedures.
• Creates technical as-built documentation, provides training and hand-off to operational support.
• Provides high touch support immediately after project implementation and go-live.
• Shares project feedback, implementation insights, and lessons learned with project teams and sales engineering.
• Assists with solution reviews and implementation planning as needed.
• Responds promptly to customer needs and escalates project blockers in a timely manner.
• Develops and maintains strong working knowledge of the company’s supported technology solutions and best practices.
• Follows implementation and security standards.
• Continues to expand knowledge and experience gaining expertise in various technologies.
• Other duties as assigned.

Occasional regional travel, weekend work and on-call rotation will be required.

General Duties and Responsibilities:

• Previous experience providing phone support and remote technology to resolve user issues
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem-solving skills
• Strong customer service orientation. This is a great opportunity to build your IT career while working on exciting technologies and environments
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user-friendly language
• Candidate must be highly self-motivated and self-sufficient
• Candidate must be able to effectively prioritize tasks in a high-pressure environment
• Ability to maintain strict confidentiality.

• Honest, pleasant manner, and good personal hygiene.
• Free of alcohol and drug abuse.
• Ability to access multiple worksites in a timely manner.
• Excellent communication and interpersonal skills.
• Detail oriented, ability to multi-task, organized, and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.       

• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.                                          
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Rotates to other shifts and locations as needed           
• Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location

Supervisory Responsibilities:

• There is no supervisory responsibility in this position

Advocacy:

• Treats all clients with dignity and respect
• Provides excellent customer service
• Conforms to Joint Commission and HIPAA regulations
• Complies with PHI (Protected Health Information)

Demonstrates the Nuvodia Core Values:

Authenticate Connections, Ownership Mentality, Continuous Growth, and Enduring Results

Qualifications:  

• Education:  Bachelor’s Degree in related field or equivalent experience
• Experience: Minimum of 2 years of experience implementing, supporting, or administering enterprise IT infrastructure and cloud technologies, including experience in several of the following areas:
  • Microsoft Windows Server and Desktop operating systems and architecture.
  • MFA Solutions including Duo and Microsoft MFA
  • Enterprise storage (SAN, NAS) configuration and deployment, including iSCSI.
  • Cloud technologies including O365, Endpoint Manager (Intune), Azure AD, etc.
  • Active Directory, Group Policy Objects, PowerShell, NTFS permissions etc.
  • Remote access technologies including Citrix, RDS, VPN, etc.
  • TCP/IP, endpoint security, DNS, DHCP, etc.
  • VoIP, and telecommunications platforms.
  • Racking hardware and cabling in a data center, IDF, MDF.
  • VMWare ESXi and MS HyperV configuration, deployment and migration between the two solutions.
  • Endpoint security, email security (anti-SPAM, anti-malware, anti-phishing, data loss protection), and backup solutions.
• Previous Managed IT Services or Consulting experience (preferred)
• Excellent communication, interpersonal and customer support skills.
• Ability to work in a high energy, team environment.
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Internet, Intranet, timekeeping, etc.
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and term life insurance. Employees are able to enroll in our company's 401k retirement plan with employer matching opportunities and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.