The Role
The Deployment Success Manager coordinates client deployments, manages timelines, ensures communication between teams, and resolves issues during onboarding.
Summary Generated by Built In
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
FreedomPay is seeking a detail-oriented and proactive professional to join our team in managing our client deployments. The Deployment Success Manager serves as a primary point of contact during deployment, guiding customers through onboarding while coordinating internal teams, managing timelines, and resolving issues. This role requires strong organization, communication, and problem-solving skills, as well as the ability to manage multiple concurrent projects while maintaining a high level of client satisfaction.
Main Job Responsibilities (including, but not limited to):
- Independently plan, organize, and manage small to mid-market customer deployments from kickoff through launch.
- Serve as the primary client contact during onboarding, providing clear direction, setting expectations, and maintaining regular communication.
- Facilitate recurring client meetings and ongoing correspondence to assess needs, track progress, and drive required actions.
- Coordinate with internal teams (e.g., implementations, support, product, and relationship management) to execute deployment activities and meet timelines.
- Manage and track onboarding steps, documentation, and checklists to ensure all requirements are completed accurately.
- Communicate project status, risks, and blockers to internal stakeholders and relationship owners in a timely manner.
- Identify, document, and escalate issues; partner with appropriate teams to drive resolution.
- Verify system readiness prior to launch and confirm solutions are functioning as intended post-deployment.
- Troubleshoot implementation gaps and develop mitigation or remediation plans when deficiencies are identified.
- Monitor customer adoption following launch and ensure a smooth transition to ongoing support and account management teams.
- Maintain organized project records and documentation across multiple simultaneous deployments.
- Perform other duties as assigned.
Required Skills and Experience:
- 2–4 years of experience in a client-facing implementation, onboarding, project coordination, customer success, or similar role
- Bachelor’s degree required; business, management, or related field preferred (other disciplines considered)
- FinTech or payments industry experience preferred
- Exposure to project management or implementation coordination preferred
- Ability to guide clients through tasks and maintain accountability to timelines
- Ability to document, interpret, and communicate client and internal requirements clearly
- Strong troubleshooting and problem-solving skills, including under time-sensitive deadlines
- Excellent organizational and time-management skills with the ability to manage multiple priorities
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Experience with web-based meeting platforms
- Professional phone and email etiquette, including strong spelling and grammar
- Ability to work independently while collaborating cross-functionally
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
MS Office
Web-Based Meeting Platforms
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
