Deployment Strategist

Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?

Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.

We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.

This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).

We’re looking for a Product-Led Deployment Strategist to serve as the connective tissue between our customers and our Engineering, Product, and Design (EPD) org. In this high-impact role, you’ll drive complex customer launches, shape product direction through frontline insights, and help scale mission-critical implementations across the country.

This role sits at the intersection of implementation, product, and strategy. You’ll operate with autonomy, build trusted relationships with customers, and collaborate across teams to deliver outcomes that matter for public institutions. It's a great fit for someone who wants to stay close to both user impact and technical execution.

• You’ve led complex software deployments in ambiguous environments, rolling up your sleeves to both define the direction and do the work.

• You’re equally comfortable mapping a technical workflow as you are translating it for a non-technical stakeholder.

• You think in systems - not just about how software gets shipped, but how it’s adopted, scaled, and improved over time.

• You bring structure to chaos and are energized by problem-solving in fast-moving contexts.

• You care deeply about public institutions and believe technology can help them serve communities more effectively.

• Run high-stakes deployments: Own end-to-end delivery of complex customer launches—from scoping and configuration to go-lives and ongoing success.

• Translate the voice of the user: Surface real-world insights from customers and turn them into structured feedback for the EPD team.

• Unblock and align teams: Collaborate with product, design, engineering, and sales to troubleshoot issues, resolve ambiguity, and move work forward.

• Act with urgency and empathy: Whether it’s debugging a data sync or crafting a training deck, you’ll do what it takes to support customers.

• Build for scale: Contribute to implementation playbooks, internal tooling, and documentation to make our deployments more repeatable and effective.

• Advise with credibility: Serve as a trusted partner to public sector customers, helping them adopt Kaizen and rethink how they deliver services.

• 5+ years of experience in software implementation, deployment, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Product Manager)

• A proven track record of leading complex software rollouts - especially in public sector, civic tech, healthcare, or similarly complex environments

• Technical fluency and experience translating user problems into product requirements and implementation plans

• Strong cross-functional communication skills, from frontline users to C-suite executives

• Familiarity with project management tools and processes (e.g., Jira, Linear, Asana, Monday)

• A bias toward action, learning, and structure, especially in ambiguous or rapidly evolving contexts

• A builder’s mindset - motivated to improve systems, tools, and documentation that benefit the whole team

Base Salary is $100k - $150k

🩺 Comprehensive Health Coverage

We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.