About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own the customer relationship after a sale, from initial rollout through continuing account management. Serve as the link between customers and the engineering group, making sure each rollout delivers clear, measurable value. This is a hands-on, customer-facing position in a fast-moving environment.
What you'll do
- Lead post-sale onboarding with frequent, intensive sessions in the early weeks, then handle regular check-ins across a portfolio of accounts.
- Act as the primary company voice on calls with large groups of customer stakeholders, including operational and executive leaders.
- Configure system connections, roll out the software platform and teach end users how to work with it.
- Convert customer needs and problems into clear requirements for engineers and follow through until they are resolved.
- Measure the return on each rollout and spot opportunities to expand accounts.
- Help shape repeatable processes as the business grows toward larger customers.
Requirements
What we're looking for
- Roughly 3 to 5 years of professional experience after completing a degree.
- At least a year spent directly managing client relationships in an implementation, project delivery or customer success role.
- Prior time at an early-stage or high-growth company, with comfort in ambiguity and a habit of creating your own processes.
- Technical curiosity and ease with software and data, plus a working knowledge of SQL and the ability to talk clearly with engineers.
- An undergraduate degree from a highly ranked U.S. university.
- Ability to work in the office five days a week in New York City, either already local or ready to move.
- U.S. work authorization is required.
Bonus points
- Background rolling out machine learning, workflow automation or data tooling for customers.
Benefits
Compensation and benefits
- Base salary: USD 160,000 to 190,000 per year
- Equity
- Health, dental and vision coverage
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time
Skills Required
- Approximately 3 to 5 years of professional experience after completing a degree
- At least 1 year directly managing client relationships in implementation, project delivery, or customer success
- Experience at an early-stage or high-growth company
- Technical comfort with software and data
- Working knowledge of SQL
- Ability to communicate effectively with engineers
- Undergraduate degree from a highly ranked U.S. university
- Ability to work in-office five days per week in New York City
- U.S. work authorization
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
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