Deployment Program Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Deployment Program Manager

Summary:

The Program Manager is responsible for the successful implementation of NCR solutions a large enterprise brand customer, including setting customer expectations, scheduling project milestones, reacting to and communicating changes in project plan and communicating customer needs across multiple teams.  This will include ongoing BAU deployments as well as any new projects that the brand introduces.  The Program Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation process.

• Schedule, install, deliver project within scheduled timelines with a high degree of quality and customer satisfaction.
• Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
• Maintains a strong client relationship while working with appropriate internal representatives from project kickoff to go Live date.
• Demonstrates effective leadership and project management skills
• Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
• Perform Lessons Learned at post implementation on all projects
• Manage concurrent client projects
• Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management
• Continually look for opportunities to improve current processes and drive the implementation of these changes.
• Direct management of PMO team.
• Be able to support conversion projects during non-business hours or weekends.

Basic Qualifications:

• BS/BA degree or equivalent experience
• 7+ years experience delivering large scale customer deployment and implementations to enterprise customers
• 7+ year’s project management and/or other related management experience
• Demonstrated ability to manage technical project with complex data management
• Excellent verbal/written communication and influencing skills as well as effective listening skills
• Experience in the use of structured project management methods and tools
• Excellent organizational skills.
• Excellent communication skills, ability to effectively communicate across multiple teams
• Experience with MS Office tools such as Excel, Word, and PowerPoint
• Process driven and task oriented
• Self-starter, detail oriented, organization skills a must
• Ability to multi-task
• Travel estimated at 25% to include onsite client visits 

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”