Department Manager 20hr

Posted 2 Days Ago
Be an Early Applicant
Christchurch, Canterbury
In-Office
20-20
Mid level
Design
The Role
As a Department Manager, you will lead a team to maintain excellent customer experience and operational standards, manage team planning, and drive sales while fostering a positive team culture.
Summary Generated by Built In
Job Description

WHAT YOU’LL DO​ 
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

 

You will: 

  • Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products. 

  • Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels. 

  • Manage team planning, scheduling, and ensure seamless opening and closing routines. 

  • Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation. 

  • Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge. 

  • Represent yourself and the brand positively during all customer interactions. 

​ 

WHO YOU’LL WORK WITH​ 

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all. 

Qualifications

WHO YOU ARE​ 

We are looking for people with…​ 

  • Experience in retail management and operations. 

  • Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture. 

  • Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. 

 

And people who are…​ 

  • Strong and confident leaders who inspire, coach, and develop their teams with integrity. 

  • Thriving in collaborative, dynamic environments, with a solution-focused mindset. 

  • Motivated to create great customers experiences while promoting and selling our products. 

  • A keen interest in fashion trends, commerciality, and competitor insights to drive sales. 

  • Effective communicators, creative, and curious. 

  • Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers. 

Additional Information

WHO WE ARE​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ 

​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

​ 

WHY YOU’LL LOVE WORKING HERE ​ 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

  • Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories  

  • Access to Uprise, a digital wellbeing program that helps you monitor and improve your wellbeing through a user-friendly app. You are also entitled to three free confidential sessions per year with experienced and licensed coaches or therapists at your choosing.  

  • Up to 26 weeks of company paid leave for eligible team members. 

  • Global opportunities: Join H&M and your career can take you anywhere. We offer an opportunity to be part of a team across the globe. 

 

JOIN US​ 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ 

​ 

Take the next step in your career together with us. The journey starts here.​ 

​ 

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

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The Company
HQ: Stockholm
59,418 Employees
Year Founded: 1947

What We Do

Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.

But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.

Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.

Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.

H&M Group's Moderation Policy:
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