What you'll do:
- Collaborate with the Global Demo Services Team to manage demo and training environments, ensuring that content is updated to meet strict release deadlines.
- Become an expert at Coupa’s products and assist Partners and Education Services instructors in optimizing their environments for presentations and training courses.
- Help the ecosystem scale by identifying opportunities for improvement and process efficiency in the creation and maintenance of partner and education environments.
- Provide ongoing support for Partners and the Education team as needed to support enablement and training success.
- Partner with the Product Teams and Operations to ensure high-quality, high-reliability demo and training instances.
- Leverage AI tools and automations to scale, optimize, and improve the support experience for partners and trainers.
What you will bring to Coupa:
- -3 years experience in a Technical Support, Sales Ops, pre-sales support, or implementation role.
- Experience implementing, training, or supporting B2B Software as a Service -- preferably in the FinTech space (ERP, Procurement, Finance, Accounting, Contracts, Sourcing).
- Strong English written and verbal communication skills.
- Strong track record of creating impactful documentation, collateral, or instructional materials including presentations and online training.
- Experience configuring software for demonstrations or training labs is a plus.
- Excellent time management skills and ability to work with minimal supervision; ability to prioritize tasks in a dynamic environment.
- A passion for learning, problem-solving, and continuous improvement.
- Bachelor Degree required. An engineering degree is a plus.
What the Team is Saying
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
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