Overview
As an On Demand Services Engineer, you will provide ePlus’ clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback.
Your Impact
The essential functions of this position include:
- Perform network/systems support
- Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
- Resolve and manage problems immediately
- Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
- Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
- Follow-through until problems are resolved
- Maintain current, high-level technical skills in your network field of expertise
- Keep abreast of developments in computing technology and solutions to common problems
- Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner.
- Ensuring management is informed of any issues and escalations
- Comply with both internal and client processes and procedural changes in reference to assigned jobs
- Maintain toolkit and toolkit inventory
- Replace items as needed
Qualifications
- College degree preferred, high school diploma required
- 1-2 years of networking experience
- 1-3 years Field Experience
- 1-3 years in a client-facing position
- CCNA upon hire or within 6 months of employment
- Experience/training on one or more of the following:
- Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
- Understanding of the two or more of the following routing protocols:
- IP, IPX, EIRGP, OSPF, RIP
- Ability to perform basic protocol analysis using a LAN analyzer
- Understanding of WAN, LAN, interfaces, protocols and topology
- Knowledge of WAN and LAN Concepts
- Excellent oral and written communications skills
- Strong troubleshooting and performance tuning skills
- Understanding of switching concepts-VLAN, ATM
- Experience/training on one or more of the following:
- Router IOS-Cisco, Nortel, 3Com
- Server NOS NetWare, NT, Unix
- Hardware NIC, hard drive and controllers
- WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
- Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
- DHCP/DNS
- CCNA Certification
Position Specifics
The initial base salary range for this position is expected to be between $24.04 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
Skills Required
- High school diploma
- College degree
- 1-2 years of networking experience
- 1-3 years of field experience
- 1-3 years of client-facing experience
- CCNA certification upon hire or within six months of employment
- Experience or training with Cisco, Nortel, 3Com, Microsoft NT, Novell NetWare, or VMware
- Understanding of at least two routing protocols, including IP, IPX, EIGRP, OSPF, or RIP
- Ability to perform basic protocol analysis using a LAN analyzer
- Understanding of WAN, LAN, interfaces, protocols, and topology
- Knowledge of WAN and LAN concepts
- Excellent oral and written communication skills
- Strong troubleshooting and performance tuning skills
- Understanding of switching concepts, including VLAN and ATM
- Experience or training with router IOS, server network operating systems, computer hardware, WAN technologies, or network management software
- CCNA certification
ePlus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ePlus and has not been reviewed or approved by ePlus.
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Strong & Reliable Incentives — Commission-based pay in sales roles can materially increase total compensation for high performers.
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Fair & Transparent Compensation — Public salary snapshots on job boards and salary pages provide clear ranges that help candidates benchmark roles before interviewing.
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Leave & Time Off Breadth — The benefits menu includes paid holidays, vacation, personal and sick time, a community service day, and parental leave, indicating broad leave categories on paper.
ePlus Insights
What We Do
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. For more than 30 years, we have stood side by side with more than 4,300 global customers, helping navigate an increasingly complex and dynamic IT, regulatory and workforce environment. Backed by an unparalleled bench of technical experts, more than 5,000 certifications and accreditations, top industry recognition, and a relentless commitment to innovation on behalf of everyone we serve, ePlus drives truly transformational results. We achieve these outcomes via excellence across security, cloud, and managed services – including data migration, hosting and management, along with data center, collaboration, and networking expertise. It’s equal parts strategy, execution, and results, always with our customers at the core. Each day. Every day. Please be aware that scammers will sometimes post jobs on third-party sites such as LinkedIn that appear at first to be legitimate but, in fact, are seeking cash or personal information. ePlus will never send a check to an applicant or require that an app be downloaded. You can learn more information about this type of scam from the Federal Trade Commission (FTC), at https://www.consumer.ftc.gov/articles/0243-job-scams. https://twitter.com/ePlus https://www.youtube.com/user/eplusinc/ https://www.facebook.com/ePlusinc https://www.instagram.com/eplus_technology/
