Jobs at ePlus

Manages relationships and service delivery for assigned client accounts, driving customer satisfaction, retention, value realization, and continuous improvement. Leads client meetings, surveys, performance reviews, onboarding, go-live activities, issue escalations, recovery plans, and account information maintenance. Coordinates with partners, project managers, sales teams, and business development to support service quality, change orders, contracting, and upsell opportunities.

Provides customer-facing network and systems support in a 24/7 production environment. Responsibilities include troubleshooting, diagnosing, resolving, and managing network and systems issues; supporting client end systems; handling tickets and projects; maintaining technical expertise and equipment inventories; escalating issues; and improving system performance. Requires networking and field experience, client communication skills, protocol and LAN/WAN knowledge, troubleshooting ability, and CCNA certification.

Leads renewals for an assigned territory, managing client relationships, coordinating with field sales, executing renewal strategies and campaigns, achieving sales goals, maintaining sales data, and facilitating timely contract completion. Learns and communicates technology support offerings, develops territory plans, and manages internal sales processes and systems.

Inside Sales Representative responsible for researching and quoting hardware, software, and services; managing orders and customer portals; coordinating with engineering, vendors, and manufacturers; supporting project and recurring business; resolving issues; expanding customer accounts; and maintaining strong customer relationships while maximizing sales margins.

Designs, deploys, configures, upgrades, and troubleshoots enterprise and data center networks. Supports Cisco, Juniper, InfiniBand, routing and switching, BGP, OSPF, MPLS, VXLAN, spine-leaf architectures, and VMware networking. Performs migrations, infrastructure integration, physical data center deployment activities, cabling, hardware validation, and documentation while collaborating with server, storage, virtualization, and infrastructure teams. Travel to customer and data center locations is required as needed.

Own the enterprise data architecture strategy, target-state models, governance standards, and multi-year roadmaps across Microsoft Fabric, Oracle Fusion ERP, analytics, AI, and enterprise applications. Establish data domains, interoperability standards, data products, metadata, lineage, quality, security, and lifecycle controls. Lead architecture reviews, governance decisions, and cross-functional collaboration while guiding engineering, analytics, security, and business teams toward scalable, trusted, business-aligned data capabilities.

Manages business development and sales growth within an assigned territory. Drives pipeline development, demand generation, sales training, forecasting, account prioritization, and achievement of financial targets. Collaborates with field sales, services leadership, marketing, and engineering teams to sell AI, cloud, data center, and managed-service solutions to senior decision-makers.

The Account Executive develops strategic sales plans, wins new enterprise accounts, grows existing client revenue, and builds relationships with CXO and VP stakeholders. The role sells technology services and products across cloud, data center, collaboration, networking, AI, and other enterprise solutions. Responsibilities include prospecting, lead management, partner coordination, account planning, forecasting, quarterly reviews, and leveraging internal subject matter experts. Up to 30% travel may be required.

Drive Cisco software revenue, subscriptions, renewals, and Enterprise Agreement growth across an assigned territory. Develop pipeline, lead executive-level customer engagements, support software adoption and lifecycle initiatives, enable sales teams, execute demand-generation campaigns, forecast territory performance, and coordinate with Cisco, sales, engineering, services, and partner stakeholders.

Leads AI presales strategy, customer advisory, technical solution architecture, and team development. Translates business needs into AI use cases, prototypes, business cases, roadmaps, and repeatable offerings. Partners with sales, engineering, consultants, and technology vendors to support complex pursuits, executive briefings, demonstrations, proofs of concept, and AI business growth. Promotes responsible AI governance, tracks pipeline performance, develops thought leadership, and remains hands-on in high-impact customer engagements.

Supports the sales cycle by entering customer orders, managing open orders and delivery, confirming invoicing, resolving customer and supplier issues, assisting with quotes and returns, and identifying add-on sales opportunities. The role develops customer, vendor, and internal relationships while handling administrative sales responsibilities and providing responsive customer support.

Provides technical leadership and pre-sales engineering support for complex networking, security, data center, AI, and cloud solutions. Partners with sales teams and customers to gather requirements, design architectures, develop configurations and proposals, respond to RFPs, scope statements of work, conduct presentations, and support opportunity development. Requires customer-facing communication, OEM certifications, technical solution design, and extensive pre-sales experience.

Generates new business and supports existing customers by entering and managing orders, tracking deliveries, confirming invoicing, resolving customer and supplier issues, assisting with quotes and returns, and identifying add-on sales opportunities. The role builds relationships with customers, vendors, sales teams, and internal departments while handling administrative sales-cycle responsibilities and maintaining accurate, professional communications.

Processes customer purchase orders, manages open orders and invoicing, coordinates with customers, suppliers, sales teams, and internal departments, and resolves order or returns issues. The role also assists with quoting, sources products through vendor programs, and identifies add-on sales opportunities such as warranties, service agreements, accessories, and supplies. Strong communication, organization, multitasking, teamwork, IT industry knowledge, and Microsoft Office proficiency are required.

Manages business development and sales growth within an assigned territory. Drives pipeline development, demand generation, sales training, forecasting, account prioritization, and achievement of financial targets. Partners with field sales, services leadership, marketing, and engineering teams to sell AI, cloud, data center, and managed service solutions to senior executives. Develops joint marketing plans, enables sales teams, and shares best practices across markets.

Leads complex internal and customer-facing technology projects from planning through production. Manages project scope, schedules, risks, budgets, profitability, documentation, invoicing, and client communications. Mentors project managers, oversees engineering teams, coordinates resources, supports RFPs, ensures deliverable quality, and identifies business development opportunities. Requires strong project governance, stakeholder management, financial oversight, and leadership across strategic accounts.

Generates new business and grows existing customer relationships while supporting the sales cycle. Responsibilities include entering and managing orders, coordinating deliveries, confirming invoicing, resolving customer and supplier issues, sourcing products, assisting with quotes, handling returns and inquiries, and identifying add-on sales opportunities such as warranties, services, accessories, and supplies.

Manage post-sale relationships for a portfolio of managed services clients. Lead onboarding, implementation, education, issue escalation, proactive engagement, adoption, value realization, renewals, and expansion opportunities. Monitor account health, usage, satisfaction, revenue, and costs while maintaining customer records and producing health reports. Translate client feedback into service improvements, resolve complex issues, and coordinate with internal delivery, account, CRM, and project management teams.

Provides Tier 2 and Tier 3 technical support for Cisco collaboration infrastructure, endpoints, and voice gateways. Troubleshoots customer issues, supports system integrations, mentors engineers, and assists with technology testing, implementation, deployment, documentation, automation, and process improvement. The role participates in scheduled after-hours escalation and 24/7/365 on-call support.

Leads HR technology strategy, HRIS administration, UKG Pro optimization, integrations, security, reporting, vendor management, and process automation. Partners with HR, IT, Finance, Payroll, Recruiting, and business leaders to translate requirements into scalable solutions. Manages implementations, upgrades, testing, governance, and data integrity while improving employee experience and operational efficiency. Leads and develops HRIS team members and oversees strategic initiatives, stakeholder communication, and continuous improvement.