Jobs at ePlus

Generates new business and grows existing customer relationships while supporting the sales cycle. Responsibilities include entering and managing orders, coordinating deliveries, confirming invoicing, resolving customer and supplier issues, sourcing products, assisting with quotes, handling returns and inquiries, and identifying add-on sales opportunities such as warranties, services, accessories, and supplies.

Generates new business, manages existing customer activity, enters and tracks orders, coordinates delivery and invoicing, resolves customer and supplier issues, assists with quotes and returns, sources products through vendors, and identifies add-on sales opportunities. The role requires strong communication, organization, multitasking, customer service or sales experience, IT industry knowledge, and Microsoft Office proficiency.

Manage post-sale relationships for a portfolio of managed services clients. Lead onboarding, implementation, education, issue escalation, proactive engagement, adoption, value realization, renewals, and expansion opportunities. Monitor account health, usage, satisfaction, revenue, and costs while maintaining customer records and producing health reports. Translate client feedback into service improvements, resolve complex issues, and coordinate with internal delivery, account, CRM, and project management teams.

Provides Tier 2 and Tier 3 technical support for Cisco collaboration infrastructure, endpoints, and voice gateways. Troubleshoots customer issues, supports system integrations, mentors engineers, and assists with technology testing, implementation, deployment, documentation, automation, and process improvement. The role participates in scheduled after-hours escalation and 24/7/365 on-call support.

Leads HR technology strategy, HRIS administration, UKG Pro optimization, integrations, security, reporting, vendor management, and process automation. Partners with HR, IT, Finance, Payroll, Recruiting, and business leaders to translate requirements into scalable solutions. Manages implementations, upgrades, testing, governance, and data integrity while improving employee experience and operational efficiency. Leads and develops HRIS team members and oversees strategic initiatives, stakeholder communication, and continuous improvement.

Leads complex internal and external projects from planning through production, managing scope, schedules, budgets, risks, resources, documentation, profitability, invoicing, and client expectations. Oversees and develops project staff, coordinates engineering and service teams, facilitates meetings, reviews deliverables, supports proposals, resolves conflicts, and identifies business development opportunities. Builds lasting customer relationships while enforcing project standards and mentoring team members.

Lead and build the Post Sales Engineering team to deliver customer project success. Align with Sales/Presales, manage resources, hiring, mentorship, training, P&L, reporting, partner relationships, and continuous process improvement to drive efficiency, profitability, and superior customer experience.

The Principal Technologist role involves liaising between sales and customers to develop technology strategies, manage projects, lead teams, and foster client relationships while driving innovative solutions.

The Account Executive will drive tech sales, manage relationships with clients, execute sales plans, and grow account revenues, focusing on new client acquisition and existing account management.

Serve as presales technical lead and sales engineer, partnering with sales to qualify opportunities, capture requirements, design solution architectures, produce BOMs/proposals, lead customer presentations, author RFP/RFI responses, and maintain OEM certifications to drive revenue growth.

As a Senior Collaboration Presales Architect, you will design and architect enterprise collaboration solutions, lead technical discovery sessions, engage with customers, and provide strategic guidance throughout the sales process.

As Principal Technologist, serve as a liaison, lead technical discussions, design solutions, and mentor teams while engaging with customers and internal stakeholders.

The Senior Business Development Executive will develop strategies for acquiring new clients, expand relationships, mentor teams, and drive sales growth.

Manage customer experience and satisfaction for mid-tier managed-services accounts. Drive retention and value realization, run regular client meetings and surveys, manage escalations and root-cause actions, support onboarding and go-lives, maintain customer data, coordinate with project management and sales for upsell and change orders, and lead annual performance reviews.

Deploys, automates, monitors, secures, and maintains Azure production environments for managed-services customers. Responsibilities include configuration and release management, troubleshooting, customer deployment validation, cloud governance, monitoring and logging, infrastructure automation, architecture recommendations, CI/CD support, and on-call operations. The engineer also supports Azure networking, identity, security, Kubernetes, disaster recovery, and complex cloud infrastructure across diverse customer environments.

Lead strategy, portfolio development, go-to-market planning, partnerships, sales enablement, and solution growth for the Cloud practice. Define market strategy and success metrics, package cloud offerings, support sales campaigns, develop partner ecosystems, enable internal teams, and collaborate with engineering, delivery, marketing, and leadership. Drive adoption, profitability, customer success, and sustainable growth across cloud assessments, migrations, FinOps, managed services, modernization, and workplace solutions.

Processes customer purchase orders, manages open orders and invoicing, coordinates with customers, suppliers, sales teams, and internal departments, and resolves order or returns issues. The role also assists with quoting, sources products through vendor programs, and identifies add-on sales opportunities such as warranties, service agreements, accessories, and supplies. Strong communication, organization, multitasking, teamwork, IT industry knowledge, and Microsoft Office proficiency are required.

Researches and quotes IT hardware, software, and services opportunities while maximizing margins. Manages orders, open orders, customer portals, proposals, pricing, deal registration, CRM updates, and post-order support. Coordinates with engineering on bills of materials, resolves customer and supplier issues, develops customer and vendor relationships, expands account opportunities, and provides sales reporting.

Lead renewal activities for an assigned services territory, managing client relationships, coordinating with field sales, driving renewal adoption, achieving sales goals, executing vendor campaigns, maintaining sales data, and completing renewals on schedule. The role also requires learning technology support offerings, internal sales processes, and vendor-specific maintenance solutions while communicating value to clients and decision-makers.

Lead and grow a presales engineering team, deliver technical sales support and presentations, develop processes and training, manage workload and handoffs to post-sales, assist with RFP/RFI responses and SOW review, and collaborate with sales, engineering, and services to drive solutions and customer engagement.