Major Responsibilities:
1. Customer Demand Management:
- Receive and validate customer demand forecasts/orders
- Maintain proactive daily communication with customers to understand true demand signals and upcoming requirements.
- Capture and document changes in forecasts, orders, or delivery expectations in real time. - Provide customers with regular updates on order status and potential risks.
- Escalate urgent issues to management with recommended actions to prevent "customer line-down" situations.
2. Production Coordination and Shipment Readiness:
- Work cross-functionally with production, logistics, warehouse to develop backup plans for high-risk orders.
- Verify product availability against shipment schedules
- Coordinate with logistics for timely pick-up and delivery
- Communicate shipment confirmations to customers
3. Performance Monitoring:
- Track OTIF (On-Time-In-Full) metrics; Identify and resolve fulfillment bottlenecks
Major Qualifications:
- Bachelor degree, fluent in both written and verbal English
- Experience in production planning or demand fulfillment
- Proficiency in ERP systems (e.g., SAP) and advanced Excel (e.g. pivot tables).
- Good team player and excellent cross-functional collaboration skills
- Proven ability to meet tight deadlines
- Relationship Management skills internally and externally
- Risk Assessment skills
- Crisis Communication ability
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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