Wise is a global technology company, building the best way to move and manage the world’s money.
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Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
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Job DescriptionDemand Manager - FinCrime and PayOps
Job Title: Demand Manager - KYC/FinCrime and PayOps
Reports to: Program Manager - Demand Management
Location: Tallinn, Estonia
Job Summary:
Strategic and highly organized Demand Manager to lead our Know Your Customer (KYC)/Financial Crime (FinCrime) and Payment Operations (PayOps) initiatives. This person will be responsible for managing demand, prioritizing work, and ensuring seamless communication and coordination between Product, Compliance, and Operations teams. The role requires a strong analytical mindset, a deep understanding of financial crime and payment processes, and a proven ability to lead complex, cross-functional programs.
Key Responsibilities
Demand Management and Program Execution
Prioritization Framework: Create a prioritization framework for demand drivers and capacity needs, incorporating constraints and empowering stakeholders to conduct cost-benefit analysis for trade-offs.
Program Awareness: Build awareness and understanding of the demand management program among product and compliance teams.
Ingesting Demand Drivers: Ensure demand drivers are shared with capacity planning teams in the agreed-upon format and cadence. Regularly assess the accuracy of demand and capacity needs at both aggregate and individual levels.
Pre-Rollout Analysis: Collaborate with product and compliance teams to validate estimates for new demand drivers. Define and implement pre-launch checkpoints, rollback criteria, and demand measurement strategies. Work closely with product and operations strategy teams to identify gaps and ensure a high-quality customer experience.
Demand Attribution: Guide analytics and engineering teams to establish mechanisms for monitoring the workload rate of new and existing demand drivers against expected demand.
Communication and Reporting
Communication & Coordination: Ensure seamless communication between product/compliance organizations and the operations team. This includes setting and notifying all relevant parties of specific time frames for timely decision-making.
Documentation and SOPs: Maintain comprehensive documentation of all demand management activities and decisions for stakeholders across Product, Compliance, and Operations. Build and update a Standard Operating Procedure (SOP) that details the process, timeline, and future dates to provide clarity to all stakeholders.
Monthly Reporting: Analyze and generate monthly insights on the impact of actual demand on capacity needs and costs for all squads, with the help of the reporting team.
Strategic Understanding: Maintain a thorough understanding of the controls being reported on, including their launch strategy, objectives, product impact, and regulatory impact.
QualificationsQualifications
Bachelor's degree in Business, Finance, Operations, or a related field.
Proven experience in a demand management, program management, or similar role within the financial services or FinTech industry, with a focus on financial crime, KYC, or payment operations.
Strong analytical and strategic thinking skills, with the ability to identify root causes of demand and capacity variability.
Experience with program and project management, including defining scope, managing timelines, and coordinating cross-functional teams.
Exceptional communication and stakeholder management skills.
Proficiency in data analysis and reporting tools.
Knowledge of relevant financial crime regulations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC).
Desired Skills
PMP or other relevant program management certification.
Experience in an Agile environment.
Familiarity with financial crime technology stacks (e.g., transaction monitoring systems, money laundering methodologies, case management tools).
Experience working with a global team.
We are open to L5 and L6 candidates (for internal applicants) and the salary range is negotiable for the right candidate.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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Top Skills
What the Team is Saying
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
