The Role
Supports delinquency team operations through branch system setup, onboarding, project coordination, support request management, system testing, reporting, documentation, and process improvement. Serves as a first point of contact for basic C3 and Delinquency Portal inquiries, coordinates with internal departments and external partners, tracks project progress, maintains accurate records, and escalates issues when needed.
Summary Generated by Built In
Job Summary & Responsibilities
Preferred Qualifications
The Delinquency Specialist -Coordinator supports the Delinquency Leadership team by assisting with system setup, branch onboarding, project coordination, and operational support activities related to C3 and the Delinquency Portal. This entry-level role serves as a key point of contact for branch support requests and helps ensure projects, system updates, and account setups are completed accurately and efficiently. The ideal candidate is organized, detail-oriented, customer-focused, and eager to learn.
Job Duties and Responsibilities
Duties include, but are not limited to:
- Assist with coordinating setup activities for new branches in C3 and the Delinquency Portal.
- Support branch onboarding and transition processes within company systems.
- Serve as a first point of contact for basic C3 and Delinquency Portal setup requests and inquiries.
- Respond to branch support requests and escalate issues as needed.
- Communicate with internal departments and external partners to help resolve operational and homeowner association-related issues.
- Track, document, and monitor support requests, project activities, and system changes.
- Maintain accurate records and provide updates on project progress and support activity.
- Assist with testing, system updates, and process improvement initiatives.
- Support the Delinquency team by providing guidance on processes and procedures as needed.
- Complete assigned projects and tasks within established deadlines.
- Generate reports and maintain project documentation.
- Perform other duties and special projects as assigned.
Preferred Qualifications
Knowledge, Skills, and Abilities
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Basic analytical and problem-solving skills with the ability to review information and identify potential issues.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong verbal and written communication skills with the ability to interact professionally with internal and external customers.
- Ability to learn company systems, processes, and delinquency workflows.
- Strong customer service skills and a commitment to delivering timely and accurate support.
- Ability to follow established procedures and work independently with guidance as needed.
- Excellent attention to detail and ability to maintain accurate records and documentation.
- Effective time management skills with the ability to prioritize work and meet deadlines.
- Self-motivated, dependable, and adaptable in a fast-paced environment.
- Ability to work collaboratively as part of a team while supporting departmental goals.
- Experience with Delinquency Portal, C3, project coordination, or account management systems is a plus but not required.
- High School Diploma or GED required.
- Associate degree in Business, Accounting, Finance, Information Systems, or a related field preferred but not required.
- 0-3 years of experience in customer service, administrative support, project coordination, operations support, accounting support, or a related field.
- Equivalent combinations of education, internships, and relevant work experience will be considered.
Skills Required
- High School Diploma or GED
- 0-3 years of experience in customer service, administrative support, project coordination, operations support, accounting support, or a related field
- Strong organizational skills and ability to manage multiple tasks and priorities
- Basic analytical and problem-solving skills
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Strong verbal and written communication skills
- Customer service skills and commitment to timely, accurate support
- Ability to learn company systems, processes, and delinquency workflows
- Ability to follow procedures and work independently with guidance
- Attention to detail and ability to maintain accurate records and documentation
- Time management skills and ability to meet deadlines
- Ability to collaborate as part of a team
- Associate degree in Business, Accounting, Finance, Information Systems, or a related field
- Experience with Delinquency Portal, C3, project coordination, or account management systems
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The Company
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
