Delegated Authority Specialist

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Hiscox London Markets Delegated Authority Specialist
Reporting to the London Market Claims Vendor Manager
London based - Hybrid - min of 2 days in the office
 

The role

The successful candidate will support the Claims Vendor Manager who oversees and controls the delegated claims authority framework for Hiscox London Markets. The Claims Vendor Manager reports to the Group Head of Claims Vendor Management.

The right candidate will play a major role ensuring the company operates an effective supervisory and monitoring control framework in respect of its portfolio of delegated claims authority contracts as well as supporting the strategy on non-DA panel oversight and third party expert performance reporting.

You will have a deep knowledge and experience of the London Markets DCA/Third party expert work-stream and will be adept at demonstrating full compliance with Lloyd’s regulations as well as providing underwriters and the senior Claims Management with the day to day commercial support and DCA/third party performance insight they require.

What you’ll be doing

The basic challenge will be to:

• Support the Claims Vendor Manager by embedding the Group Claims Vendor Framework in London Markets.
• Ensure all Claim DA’s are considered and approved in line with the Group DA policy and Lloyd’s requirements. This will require you interacting with Claims Managers and Underwriters at all level and managing/resolving/documenting escalations.
• Review and evaluate the v5.2 Bordereaux submissions from TPA’s and present regular reporting for the London Market Vendor Committee and other stakeholders with support from the MI team on the v5.2 Bordereaux; complaint data and general panel performance.
• Ensure full due diligence is captured, reviewed and if appropriate challenged on all TPA, Panel, and Cover-holder claims DA’s and evidencing the same.
• Ensure mid-term claims management authority amendments are considered, approved and managed in line with the internal procedures and Lloyd’s requirements.
• Own and maintain the working relationship through rolling monthly meetings with the Underwriting DA team especially with regard to the Coverholder (Claims DA) audit programme.
• Manage and oversee the London Markets Claims TPA Audit programme, ensuring that we liaise effectively with all stakeholders and that the programme runs effectively. You will be expected to provide reporting and feedback at the London Market Vendor Committee enabling further escalation if necessary.
• Support the Claims Vendor Manager with the shared management and delivery of the annual Governance Review framework for all TPA’s and key panel providers.
• Organise and prepare with the Claims Vendor Manager the London Market Vendor committee sessions.
• Present regular reporting at the London Market Vendor Committee and other stakeholders with support from the MI team on Delegated Authority performance (v5.2 Bordereaux); complaint data and panel performance.

Other opportunities which will likely arise include:

• Working with the vendor management team on panel/coverage rate reviews.
• Working with our own dedicated Data Analyst and Group Claims Head of Quality Assurance to design and continually enhance third party expert dashboards for London Market claims.
• Support the Claims Transformation Project as we pivot to become a data driven function.

Our must haves

• 3 years or more working in the Lloyd’s DA environment.
• Assertive charisma and drive – a people person.
• Strong Relationship Management experience
• Ideally a Law Degree or equivalent - desirable
• Strong communicator
• Thrives when delivering results in a fast moving environment.
• Courage to challenge internal and external stakeholders to ensure issues identified are adequately addressed and resolved ensuring that we do the right thing.

 
About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

 
Apply now for further information
 
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