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The Operations Analyst is a key contributor to the Delegated Authority & Underwriting Controls team, reporting to the AVP Operations. This role is focused on automating manual workflows, improving data quality operations, and supporting the Delegated Authority Data Modernization initiative. The Operations Analyst works across program onboarding, bordereaux processing, and QA validation to reduce manual effort and improve operational consistency. A critical component of this position is coordinating with key Delegated Authority stakeholders to document and standardize essential business processes.
The ideal candidate is technically proficient, writes code to solve operational problems, and can move between data querying, scripting, and business process analysis. This position is well suited for someone who is energized by replacing repetitive manual tasks with reliable, automated solutions.
Key Accountabilities/Deliverables:
Identify, document, and streamline recurring manual workflows, leveraging available tools such as Visio, Power Automate and Excel to reduce manual effort and improve operational consistency.
Support program onboarding tasks including data mapping, field-level validation rule setup, and canonical reference table maintenance.
Build and maintain file delivery automation workflows to streamline document routing and processing across the Delegated Authority department.
Create and maintain data dictionaries across business partners, documenting field definitions, accepted values, source-to-target mappings, and validation rules to support onboarding consistency and audit readiness.
Coordinate with IT to submit and track permission related tickets, ensuring timely access provisioning while building and maintain a strong relationship with IT teams.
Partner with team members across Delegated Authority business units to document and maintain critical business practices, ensuring processes are clearly captured and accessible for operational continuity.
Support bordereaux ingestion operations including file validation, exception triage, and issue tracking across program data sources.
Monitor QA check results and maintain pass/fail/warn logs in Operations Lakehouse; escalate data quality issues and track remediation actions to closure.
Collaborate with the Data Engineering team to translate business requirements into technical specifications and support pipeline development and testing.
Document operational procedures and data definitions in support of SOX control compliance and audit readiness.
Perform ad hoc analysis and produce operational reports and dashboards.
Support continuous improvement by identifying process gaps and proposing automation or tooling solutions based on operational data.
Perform additional duties as required to support evolving business needs
Technical Knowledge and Understanding:
Power Automate (required): flow design for file routing, notifications, and approval workflows.
Microsoft 365 (required): Excel (advanced), Teams; SharePoint/OneDrive familiarity is a plus.
Visio (required): process mapping and workflow documentation.
Jira/Azure DevOps: create, track, and manage tickets to support IT requests.
Power BI (desirable): report and dashboard development, DAX measures, data model design; familiarity sufficient to consume and support existing reports is acceptable.
T-SQL and Spark SQL (desirable): basic to intermediate querying against data platforms to support validation and QA tasks.
Experience:
Bachelor’s degree in Information Systems, Computer Science, Operations, Finance, Business Analytics, or a related field, or equivalent practical experience.
2+ years of experience in a Data Analyst, Operations Analyst, or similar role with demonstrated automation output.
Specialty insurance or Delegated Authority / program business experience is a strong plus.
Strong ability to manage multiple priorities simultaneously, ensuring deadlines and service expectations are consistently met.
Exposure to continuous improvement, process optimization, or SOX-compliant operational environments is a plus.
Excellent analytical and critical thinking skills with the ability to derive insights from complex datasets.
Strong attention to detail and ability to deliver accurate results within specified deadlines.
Effective communicator with the ability to convey information clearly and professionally across all levels of the organization, including with external business partners.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
#LI-Hybrid
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Operations, Finance, Business Analytics, or equivalent experience
- 2+ years experience in Data Analyst, Operations Analyst, or similar role with demonstrated automation output
- Power Automate flow design for file routing, notifications, and approval workflows
- Advanced Microsoft Excel (Microsoft 365)
- Microsoft Teams familiarity
- Visio process mapping and workflow documentation
- Jira or Azure DevOps to create, track, and manage IT tickets
- Power BI report and dashboard development (desirable)
- T-SQL and Spark SQL querying (basic to intermediate)
- Specialty insurance or Delegated Authority / program business experience (strong plus)
- Exposure to continuous improvement, process optimization, or SOX-compliant operational environments (plus)
- Strong analytical, critical thinking, communication skills, and attention to detail
What We Do
Core Specialty, through its subsidiary insurers, offers a diversified range of property, casualty, and marine insurance products for small to mid-sized businesses. We have the capital to take on risk, the underwriting talent in place, decisive leadership team, infrastructure, and a proven track record of making things happen – fast! When you’re ready to solve your toughest insurance needs, we’re ready to get it done for you. We free customers up to focus on their business by taking the load of complicated specialty insurance off their hands. We break down the walls of bureaucracy to provide optimal underwriting solutions for brokers. We’re ready, equipped, and motivated to get the job done, efficiently and professionally, by empowering experts with what they need to move quickly on behalf of customers and their brokers. Our specialty focus is the essential part of our identity. It is at our core
