Degree Audit Specialist (El Centro)

Position Summary

Reporting to the Senior Manager, Degree Audit the Degree Audit specialist will provide comprehensive support and service to students and a host of internal stakeholders to promote pathway persistence, credential completion, and successful transfer.

Required Knowledge, Skills and Abilities

• Demonstrates exceptional customer service skills.

• Demonstrates knowledge of Dallas College policies and procedures that impact student credential completion.

• Demonstrates ability to use judgment to research and resolve complex problems with student-centered fairness and consistency.

• Ensure compliance with local, state and federal laws and regulations.

• Demonstrates evidence of application of promising practices that align with the goals and priorities of the College.

• Demonstrates an understanding of emerging technologies and the effective application of service technologies to enhance student credential planning, tracking, and completion.

• Cultivates alliances across internal and external boundaries in order to build and maintain strong working relationships.

• Protects the privacy and confidentiality of employees, students and others.

• Demonstrates attention to detail with the ability to manage multiple assignments and projects, create detailed action plans, and adapt to shifting priorities.

• Makes decisions that are based on thorough analysis of issues and use sound judgment.

• Proficient in the use of quantitative and qualitative data to inform service delivery.

• Demonstrates experience in a comparably complex work environment with a proven track record of enhancing pathway support and credential completion.

• Demonstrates strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and writing skills that effectively communicate complex ideas with clarity and precision. 

• Ability to work effectively and collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside a college or university. 

• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Key Responsibilities

• Participates in initiatives focusing on increasing persistence and completion numbers.

• Ensures timely processing of all degree requirement exceptions to academic programs and makes any necessary updates to the student’s official degree plan.

• Demonstrates knowledge of MS Excel, SharePoint, Navigate, and Colleague’s Degree Audit module and other student services technology.

• Demonstrates advanced knowledge of curriculum, including degree, certificate, and core curriculum requirements.

• Ability to work independently and as a member of a team.

• Demonstrates strong written communication skills in order to effectively communicate with students.

• Works with Pathway Specialists, Success Coaches, and Schools to ensure accuracy of credential and core requirements; and assists in the resolution of degree audit issues for students, faculty and staff.

• Verify graduation requirements and confer degrees.

• Assist with commencement and diploma processes, assignments/responsibilities.

• Prepare graduation lists and honors lists for various internal stakeholders.

• Collaborates with different workgroups to increase student success outcomes.

• Collaborates with the Pathway Specialists and Career and Transfer Skills Development specialists in developing understandable, user-friendly, consistent transfer guides explaining and clarifying course transferability and program requirements at partnering 4-year colleges and universities.

• Ensures regulatory compliance with Dallas College, state, and federal requirements.

• Prepares and presents reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.

• Exhibits high-quality customer service standards.

• Completes required Dallas College Professional Development training hours per academic year.

• Utilizes excellent interpersonal, oral, and written communication skills to interact effectively with individuals within the Dallas College community network.

• Perform other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications