Default Reporting Analyst I

Summary:

The Default Reporting Analyst will be responsible for providing support to the Freedom Servicing group. Duties will include the management & knowledge of multiple daily, weekly, and monthly reporting to assigned investor/insurers (FHA, VA, Fannie Mae, Freddie Mac, USDA, or Private Mortgage Insurance Companies) through various methods of communication. The Default Reporting Analyst II will be responsible for managing changes to the assigned investor/insurer reporting guidelines. Review all exceptions and partner with default business units to clear exceptions and ensure accurate reporting. The Default Reporting Analyst II will also identify and escalate process improvement opportunities to eliminate manual intervention and extensive loan level reviews.

Essential Job Duties and Responsibilities:

• Capable to perform Default Reporting functions for multiple investor/insurer portfolios.

• Responsible for managing timely and accurate reporting for accounts that are in default to the assigned investor/insurer.

• Primary assigned Analyst to retrieve, save and convert daily reports for the team.

• Actively engage with all default areas (ie, Loss Mitigation, Bankruptcy, Foreclosure, Collections, REO, Claims.,) to ensure a smooth process and accuracy of information reported to their assigned investor/insurer.

• Monitor and analyze routine reports to identify servicing gaps or opportunities for improvement.

• Accountable for understanding, reviewing, and clearing Agency exception reports within required timeframes.

• Perform loan level review and research as necessary.

• Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups.

• Establish and foster a work culture at all levels within the operation, which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.

• Serve as primary point of contact to internal and external parties for escalations related to one or more business functions in pre/post foreclosure areas to minimize reputational impact to Freedom Mortgage and ensure optimal resolution for business unit.

• Work with management to develop and implement new or revised processes and guidelines and realize process efficiencies and potential gaps created within Default Reporting department.

• Responsible for reviewing and clearing exception reports from assigned investors/insurers.

• Collaborate with management to provide feedback about problem areas and any conditions that may adversely affect established company goals.

• Extended knowledge of a backup portfolio, in preparation for absences.

• Perform and assist Senior Default Reporting Analyst in conducting testing as related to new initiatives, code crosses and enhancements.

• Cross train other team members as needed.

• Accountable for performing all duties in accordance with company policies and procedures and state and federal laws.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong skills in Excel (VLOOKUP’s & Excel formulas).

• Excellent organizational skills

• Self-directed ability to work independently, prioritize, and multi-task to maintain established standards and consistently meet deadlines.

• Ability to interpret investor/Insurer guidelines as required.

• Must be a team player with strong attention to detail.

• Experience with FHA, VA, USDA, or conventional loan types.

• Fast learner, able to embrace new ideas and thrive in a fast-paced environment.

• Strong aptitude for strategic critical thinking and problem resolution; assessing, understanding, and quantifying risk.

Education and/or Experience:

• BA Degree preferred.

• Three years Mortgage Servicing experience in the Default arena.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.