Job description for Deductions Team Lead
This individual will be responsible for oversight of the teams working on customer deduction resolution. The scope of this role will include developing and enhancing business partnering between the receivable teams and key stakeholders within the company. This role requires strong verbal and written communication skills while maintaining attention to detail in a fast-paced environment.
Tasks, Duties, & General Responsibilities:
- Creating and implementing a strategy to improve deductions percentage.
- Preparing weekly and monthly KPI reports assisting in identifying key deduction trends and progress against targets.
- Assist and provide direction to the team, including coaching and training.
- Aggregate and analyze receivable data.
- Foster strong business partnerships with key stakeholders in the organization to achieve optimal results.
- Drive continuous improvement with receivable activities.
- Leads, motivates, and develops talent within the organization including, but not limited to, immediate direct reports by coaching, counseling, engaging, and evaluating associate performance.
- Assists in the supervision and performance evaluation of assigned staff as required.
- Organizes monthly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Other duties as assigned.
Qualifications:
- Experience in Collections and Deductions. At least 7-10 plus years in similar profile.
- Supervisory experience of at least 3 years.
- Experience in training and developing teams.
- Master's preferred but not mandatory. Must have bachelor's degree in commerce/accounting/Finance.
- Working knowledge of SAP, a must.
- Experience with an integrated collections management solution like FSCM / HighRadius.
- Extremely organized, detailed, and proactive.
- Analytical, tenacious, and great at research, follow-through & follow-up.
- Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel (complex formulas, data analytics, pivot table, etc.).
- Domain Knowledge: Collections, deduction management, disputes settlement.
- Excellent oral and written communication skills are required; the ability to interact and collaborate with internal and external customers at all levels of management and staff globally.
- Knowledge of all Microsoft Office Products specifically Outlook, Excel, Access, and Word. Must be assertive to follow up on resolving issues; ability to multi-task in a fast-paced and ever-changing environment.
- Experience working with a remote team.
Top Skills
What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents.
Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row.
For additional information about Solenis, please visit www.solenis.com or follow us on social media
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