Deduction Manager (OTC&C)

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Your role at Clorox:

The Deduction Manager within Order to Cash and Credit (OTC&C) process is responsible for overseeing the deduction management process, ensuring that all customer deductions, disputes, and chargebacks are reviewed, validated, and resolved efficiently. This role involves collaborating with internal Sales and Logistics teams, and external Managed Service Provider (MSP) to prevent, investigate, and resolve customer deductions timely and efficiently and reduce revenue leakage. This role will be responsible for the internal SOX controls in Deductions, ensuring a strong control environment and controls operating as designed.

In this role, you will:

• Deduction Management & Resolution: Oversee and manage the deduction resolution process, ensuring timely investigation and resolution of customer deductions.  Analyze deduction trends to identify root causes, corrective actions, and continuous process improvement opportunities.  Collaborate with internal Sales and Logistics teams drive continuous improvement in   accurate and timely deduction clearing.  Ensure the customer dispute process is executed timely for unauthorized deductions with appropriate negotiation, monitoring, and follow through to final repayments.  Ensure the accurate maintenance and records of deduction claims in High Radius (HRC) and SAP systems.

• Reporting: Owner of all reporting for monthly accounting close including Deduction Hanging Balance and other reporting needs to support the monthly and quarterly financial statement close. Ensure MSP reporting for Deduction Management is monitored daily, owner of ensuring data integrity and highlighting issues as they arise. Utilize and maintain High Radius (HRC) and SAP systems for data collection, analysis, and reporting purposes.  Maintain HRC and SAP systems as system administrator.

• Owner of internal controls for Deduction Management, ensuring strong control environment and controls are operating as designed. Identifying any deficiencies early and developing a robust remediation plan and ensuring executed and monitored timely and completely.

• Accountable for the performance of Service Level Agreements (SLAs) for Deduction Management and developing and managing corrective actions as necessary​. Proactive and daily monitoring of performance including SLAs and quality of operations through Business Operating Indicators.

• Proactively identify challenges, issues and resolve escalated issues timely in accordance with defined protocol. Ensure these escalation matrices are updated frequently with new learnings and with a continuous improvement mindset. Escalate to OTC&C Order Management & Deduction Sr. Delivery Lead proactively.

• Work collaboratively with MSP in identifying and implementing continuous improvement opportunities that improves business outcomes, reduces manual work and simplifies processes.

• Maintain strong relationship with MSP Deduction Managers, meeting regularly to identify gaps, prioritize, monitor performance and initiatives, understand current gaps and remediation plans.

What we look for:

• 10+ years of total relevant experience in Finance, Accounting, Business Administration or related field ​
• Strong analytical skills with the ability interpret financial data and trends.
• Strong understanding of US GAAP and how operations impacts the financial statements.
• Proficient in SAP and Excel
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent communication and problem solving skills

• Deduction management operations
• High Radius (HRC) hands on experience
• Consumer Packaged Goods industry
• Experience overseeing an offshore MSP/ 3rd party provider

#LI-HYBRID

Workplace type:

Hybrid: 3 days a week onsite, 2 days work from home
Eastern Time (EST) - working hours are required for this role

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.