Discover Trend
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
The role:
We are seeking a dedicated and dynamic Technical Account Manager to join our team and help drive exceptional customer experiences across the post-sales lifecycle. In this role, you will play a critical part in ensuring customer satisfaction, retention, and growth by providing proactive support, strategic guidance, and personalized solutions. You will also offer technical guidance and enablement to facilitate product adoption, ensuring our customers can fully leverage our products and services. This role will be dedicated to a small number of customers with complex environments, allowing you to provide tailored and focused support. If you are passionate about Customer success and have a proven track record in post-sales support and technical adoption, we would love to hear from you.
Overview:
The Technical Account Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers’ accounts for their technical and security needs.
Key Responsibilities:
Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practice
Build a strong relationship with our customers
Onboarding new customers to Trend platforms, including Vision One
Being a customer advocate, representing the customers needs internally
Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects.
Providing account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessment/advisories for proactive risk protection, training customers on product & threat, providing notifications on enhancements/bug-fixes
Escalate, manage and progress technical support cases where appropriate
Work closely with account managers to identify expansion opportunities and risk
Present to all levels of a customer organisation right up to C-level and ability to run POC on Trend Micro solutions and products
Contribute to customer support improvement initiatives and project
Our Ideal Candidate:
We are looking for a candidate with drive, enthusiasm, with a strong work ethic and a desire to learn and develop their career within cyber security!
Ideally with 3+ years experience in post-sales technical support, technical account management or a related field
Practical knowledge of Linux, Windows and networking.
Good interpersonal skills and customer service oriented.
Good problem-solving skills with a strong attention to detail
Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
Be resourceful, self-managed, energetic, friendly and have excellent communication skills
Strong in documentation and process methodology.
Technical Certification in IT, Networking and Security will be an advantage.
Technical skills in: Red Hat OpenShift Container Platform, Kubernetes (Pods, Services, Deployments, ReplicaSets, StatefulSets)
Hands on experience with Terraform CLI (managing infrastructure in a cloud environment)
Hardware maintenance & troubleshooting
Hardware cluster management
The ability to obtaining a security clearance is needed
Fluency in written and spoken English and German
#LI-CM1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.
Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.
We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.
We enable organizations to simplify and secure their connected world.
Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
