Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
You'll provide strategic support and direct collaboration to our Client Service Manager and client, helping enhance travel programs through day to day operational support, focused project work and seamless partnership. We are looking for a collaborative team member who thrives in a global environment, moves with purpose, brings high energy, and is committed to delivering exceptional results. You're detail-oriented, proactive, and comfortable advocating for clients while maintaining strong internal partnerships.
What You'll Do
Provide day-to-day operational support and answer general user questions (non-booking related)
Create and monitor support cases as needed for post booking and program management issues
Execute site administration across multiple platforms to optimize client setup
Facilitate implementation of new tools and processes for travel operations
Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly
Generate ad-hoc reporting as agreed upon with client team and account management
Audit and analyze client travel program data to identify inconsistencies and develop solutions
Project Management on select initiatives to achieve established goals and deliverables
Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders
Advocate for clients internally with management, support teams, and product development
What We're Looking For:
2+ years in travel management, corporate travel support, or related field
Full professional fluency in English; preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
Demonstrated success managing multi-faceted, time-sensitive projects
Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries
Proficient in Microsoft products; experience with travel management systems; preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
Ability to troubleshoot issues independently, analyze data, and recommend solutions
Proven ability to manage multiple priorities effectively in a fast-paced environment
Strong dedication to quality, client satisfaction, and resolving issues to high standards; preferred experience in account management or client-facing roles
Location
United States
The US national base salary range for this position is from
$60,200.00 - $111,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 2+ years of experience in travel management, corporate travel support, or a related field
- Full professional fluency in English
- Ability to manage multifaceted, time-sensitive projects successfully
- Strong facilitation, written documentation, status reporting, presentation, and negotiation skills
- Ability to translate complex technical requirements into clear client-facing summaries
- Proficiency with Microsoft products
- Experience with travel management systems
- Ability to troubleshoot issues independently, analyze data, and recommend solutions
- Ability to manage multiple priorities effectively in a fast-paced environment
- Strong dedication to quality, client satisfaction, and high-standard issue resolution
- Additional language fluency, such as Spanish, French, Mandarin, or another client-base language
- Experience with Egencia, Concur, Coupa, or similar travel and expense management platforms
- Experience in account management or client-facing roles
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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