Location: Onsite | Wilmington DE
Schedule: Mon-Fri 7:00am 4:00pm ET. Additional hours as required.
Salary: $60,000 - 70,000
Job Summary:
The Dedicated Account Leader is responsible for managing customer transportation operations, including driver support, load planning, dispatch, and customer service. This role works closely with drivers, customers, and internal teams to ensure safe, efficient, and reliable transportation services while maintaining high levels of customer satisfaction.
The Dedicated Account Leader coordinates daily operations, optimizes fleet utilization, resolves service issues, and helps drive operational performance. This position plays a key role in supporting account success, ensuring compliance with safety and regulatory requirements, and contributing to the achievement of operational and financial goals.
The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service to both customers and drivers.
What does a normal day look like?
- Lead, coach, and support drivers and operational staff.
- Plan, coordinate, and dispatch dedicated fleet operations.
- Serve as the primary point of contact for assigned customer accounts.
- Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization and efficiency.
- Assist with billing, payroll, and expense management activities.
- Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
- Monitor equipment maintenance schedules and fleet readiness.
- Coordinate driver onboarding, training, certifications, and ongoing development.
- Provide ongoing feedback and support to improve employee performance.
- Ensure compliance with DOT, OSHA, customer, and company safety standards and policies.
- Negotiate transportation rates and coordinate with carriers to provide cost-effective transportation solutions while maintaining service expectations.
- Review invoices, expenses, and vendor payments for accuracy and timeliness.
- Monitor account performance and support profitability goals through effective operational management.
- Conduct customer reviews and help support account growth and retention efforts.
- Communicate customer needs, operational updates, and business objectives to employees and stakeholders.
- Collaborate with cross-functional teams to support customer and business needs.
- Perform other duties as assigned.
What makes this job right for you?
- A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics
- Prior experience as an Account or Customer Service Manager
- Knowledge of dedicated transportation operations, FMCSA, and DOT regulations preferred.
- Familiarity with Transportation Management Systems (TMS)
- Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
- Excellent communication handling with ambiguity and change management
- Intermediate skill-level in MS Excel and other MS Office Suite programs
Why work for us?
- At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
- We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
- We pride ourselves on open and honest communication throughout our relationships.
Some of our benefits, include:
- Fun Work Environment
- Medical, Dental, & Vision Insurance
- 401k + Company Match
- Internal Growth / Mobility
- Paid Vacation and Sick Days
- Company Designated Holidays
- Life Insurance
- Short-Term & Long-Term Disability
- Medical Healthcare Spending Accounts (HSA/FSA)
- Dependent Care Reimbursement Account
- Employee & Immediate Family Assistance Program (EAP)
More About Us:
TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.
TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.
TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry.
Skills Required
- Bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics
- Prior experience as an Account or Customer Service Manager
- Knowledge of dedicated transportation operations, FMCSA, and DOT regulations
- Familiarity with Transportation Management Systems (TMS)
- Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
- Excellent communication skills and ability to handle ambiguity and change management
- Intermediate skill-level in Microsoft Excel and other Microsoft Office Suite programs
- Onsite availability in Wilmington, DE; schedule Mon-Fri 7:00am-4:00pm ET and additional hours as required
What We Do
TA Dedicated is a provider of dedicated truckload transportation and logistics services across North America. A member of TFI International, the company specializes in optimizing customer supply chains through a portfolio of dry van, flatbed, and tanker equipment. By providing exclusive capacity and specialized freight services, TA Dedicated helps clients lower costs, improve business results, and optimize value within their distribution systems.
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