Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead at JPMorganChase in Corporate - Data Center Services, you will be in a leadership role that manages a team of engineers that helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Executes policies and procedures that ensure operational stability and availability
- Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
- Demonstrated people management experience, including full‑time employees and contract staff
- Strong incident management and escalation leadership experience in high-availability environments
- Ability to engage directly with customers and senior stakeholders
- Ability to balance day to day operational management with participation in strategic and project based initiatives
Preferred qualifications, capabilities, and skills
- Previous experience with team leadership and personnel management
- Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives
- Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
- Working knowledge in one or more general purpose programming languages and / or automation scripting
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years troubleshooting, resolving, and maintaining information technology services
- Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
- Demonstrated people management experience, including managing full‑time employees and contract staff
- Strong incident management and escalation leadership experience in high-availability environments
- Ability to engage directly with customers and senior stakeholders
- Ability to balance day-to-day operational management with participation in strategic and project-based initiatives
- Previous experience with team leadership and personnel management
- Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives
- Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
- Working knowledge in one or more general purpose programming languages and/or automation scripting
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
