Decorated Product Specialist

About Us:

Champro® is a privately-owned sporting goods and apparel manufacturer that has been in business for 30+ years. We deliver high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best overall values in team sports products.

Position:

CHAMPRO is seeking a Decorated Product Specialist (DPS) is the go-to expert for decorated apparel and custom logo items, dedicated to delivering outstanding customer service and tailored solutions that meet every customer’s unique needs. Aligned with the Champro Philosophy, the DPS will play a key role in guiding customers through the order process, offering recommendations on best practices, and ensuring a seamless experience from order entry to delivery.

You will thrive in a fast-paced environment, manage multiple priorities against deadlines, and continuously seek ways to optimize processes and procedures. Additionally, you’ll work closely with internal teams, including sales and production, to ensure flawless execution at all levels and identify any production challenges before they impact project timelines.

Key Responsibilities:

• Act as the subject matter expert for decorated products and custom logo items, providing product recommendations and best practice insights.
• Deliver top-tier customer service, identifying and resolving customer needs efficiently.
• Manage the order entry process, ensuring accuracy and clear communication with customers and internal teams.
• Collaborate with the sales team and other internal departments to ensure adherence to established processes and procedures.
• Proactively monitor production schedules, identifying and addressing any potential issues to prevent delays.
• Continuously explore opportunities to enhance processes and improve workflow efficiency.

Preferred Experience:

• 2+ years of customer service experience, particularly with custom or specialty products.
• Experience in a high-volume, fast-paced, customer-focused environment.
• Familiarity with graphic production artwork is preferred.
• Experience with Microsoft Dynamics AX is a plus.

Skills & Competencies:

• Proven track record of achieving results and driving success.
• Ability to analyze and understand client needs, providing solutions that exceed expectations.
• Self-starter with creative problem-solving abilities, capable of working independently or leading projects.
• Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders.
• Excellent interpersonal skills, able to collaborate effectively at all organizational levels.
• Highly organized, adaptable, and able to react quickly to evolving situations.
• Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines.
• Solid understanding of general business principles and strong mathematical aptitude.
• Proficient in Microsoft Office Suite.

Preferred Skills:

• Experience with customer relationship management (CRM) tools such as Microsoft Dynamics, Netsuite, or Oracle.
• Passion for sports and a strong connection to the sporting goods industry a plus.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions