Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
We are looking for a Decision Scientist to join the Support Agent Tooling team within the Help Experience domain. This is a cross-functional team building and improving the systems, workflows, and analytical foundations that help support agents resolve member issues efficiently while maintaining a high-quality member experience.
This role is for someone who can independently own well-defined analyses from start to finish, contribute to product and operational decisions, and work closely with Product, Engineering, Operations, Analytics Engineering, and other Decision Scientists. The person should be comfortable turning business questions into structured analysis, interpreting results, and communicating clear recommendations to stakeholders.
Why this role matters
Support Agent Tooling directly affects both member experience and support efficiency. Better tooling can help agents resolve issues faster, reduce repeat contacts, improve consistency, and surface better feedback for product and operations teams.
We are building scalable ways to understand the quality of member-support interactions: what went well, what went wrong, where failures happened, and how tooling or workflows can improve outcomes. This person would help make those signals reliable, understandable, and useful for decision-making.
In this position, you’ll- Enable Data-Driven Decisions: Develop and maintain relevant metrics and frameworks to track product performance, and continually explore opportunities within prioritised areas to communicate actionable analytical insights.
- Lead Experimentation: Design, run, and analyse experiments (A/B tests) to validate the value and business impact of product changes and tooling enhancements.
- Partner and Strategise: Collaborate cross-functionally to drive the process of setting team Key Results (KRs) and targets. You will challenge decisions and hypotheses to optimise our impact and maintain a strong member focus.
- Collaborate across teams, proactively aligning when work touches other areas of Help Experience, support operations, or data infrastructure.
- Build maintainable analytical workflows using SQL and Python, following good standards for code quality, reproducibility, documentation, and privacy.
- Proven experience in a Decision Science or Data Analytics role
- Good analytical thinking and problem-solving skills, with the ability to balance depth of analysis with business impact
- Strong knowledge of statistical methods, including experience running A/B tests, regression analysis, causal inference, and other inferential techniques.
- Experience with SQL and Python
- Experience with BI tools (e.g., Looker, Tableau, Power BI)
- A proactive individual who thrives in a fast-paced, constantly evolving business environment
- Highly results-oriented and comfortable with iterative processes
- Strong communicator who can convincingly present results to both technical and non-technical audiences
- Fluent in English, both written and spoken
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Mental and emotional health support through the Mindletic app
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Never ending snacks and monthly lunch benefit
- Private health insurance
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
Skills Required
- Proven experience in a Decision Science or Data Analytics role
- Strong knowledge of statistical methods
- Experience with SQL and Python
- Experience with BI tools (e.g., Looker, Tableau, Power BI)
- Fluent in English, both written and spoken
Vinted Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vinted and has not been reviewed or approved by Vinted.
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Equity Value & Accessibility — Employees can participate in a share options program, and recurring internal secondary‑liquidity events make equity value more tangible.
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Leave & Time Off Breadth — 25 working days of holiday and a workation policy allowing up to 90 days of remote work per year (including a limited allowance outside the EU) broaden time‑away options.
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Parental & Family Support — Parental leave is topped up to full gross salary for 20 weeks for primary caregivers and 10 weeks for secondary caregivers in Lithuania, with flexible leave until the child turns two.
Vinted Insights
What We Do
We’re the world’s biggest preloved fashion marketplace. The brainchild of Milda Mitkutė and Justas Janauskas, Vinted grew from a local website into a mobile-first community of 20 million people in 10 countries which is boasting over 30 million listings in total. Our mission: make second hand the #1 choice worldwide. We do it by shaking up everyday shopping habits and creating new personalized ways of buying, selling, and swapping clothes, accessories, and lifestyle items. We’re always on the lookout for smart people who know exactly how they can contribute to making Vinted better. Join or lead cross-functional teams at a startup where your impact is never limited to your job description. Step out of your comfort zone. Grow with us. And have fun with a team of more than 200 people along the way. You can find all open positions: https://www.vinted.com/jobs If you know you belong here - tell us why! Follow us! https://www.instagram.com/weworkatvinted/
