Jobs at Vinted

Supports the Head of Compliance in operating Vinted Pay’s second-line compliance function. Owns compliance monitoring, control testing, risk assessments, regulatory horizon scanning, policy updates, product approval advice, incident remediation, conflicts-of-interest controls, training, regulatory responses, audits, and Board reporting. The role requires expertise in electronic money and payments regulations, FCA requirements, Consumer Duty, operational resilience, safeguarding, and AML/CTF.

Leads Vinted’s talent acquisition strategy and team, partnering with senior leaders to plan hiring, oversee recruitment quality, improve candidate experience, and optimize processes. Responsibilities include developing TA specialists, analyzing recruitment metrics, advising on talent markets and compensation, managing cross-functional initiatives, and driving interviewer training, employer branding, hiring framework improvements, and recruiter enablement.

Lead Vinted’s employer branding strategy, especially for engineering and data science talent. Build global and local employer brand campaigns, write engaging content, manage social and digital channels, organize events, run recruitment advertising, shape content calendars, and measure campaign effectiveness. Partner with Talent Acquisition, technical leaders, People, Marketing, PR, Internal Communications, and Brand & Design teams to strengthen Vinted’s talent attraction and storytelling across markets.

Build scalable, reliable data products and pipelines supporting analytics and machine learning across revenue, purchase, and order domains. Develop tested data models, quality controls, monitoring, and alerting; own production reliability by investigating incidents and implementing durable fixes. Collaborate with data scientists, engineers, product, and business teams to translate requirements into trusted data solutions.

Build and maintain scalable data products and pipelines supporting analytics and machine learning across revenue, purchasing, and order domains. The role focuses on data modeling, automated testing, validation, observability, monitoring, alerting, and production reliability. The engineer partners with data scientists, backend engineers, product, and business teams to deliver trusted, high-quality data solutions for critical commercial and customer journeys.

Develop self-help content strategies for Vinted’s Help Centre, automated replies, and chatbot. Improve content structure, usability, placement, and user experience; create clear copy; analyze content performance and user research; identify experimentation and A/B testing opportunities; and collaborate with product, legal, and research teams. The role also coordinates multiple projects and synthesizes insights to improve member self-service and issue resolution.

Develop and improve self-help content strategies across Help Centre, auto-replies, and chatbots. Optimize content structure, usability, and UX; create clear copy; analyze content performance and user research; identify experimentation opportunities; and collaborate with product, legal, and research teams to synthesize insights and manage multiple projects.

Owns automated warehouse equipment from design review through commissioning, ramp-up, maintenance, optimization, and end-of-life. Responsibilities include technical documentation, spare-parts strategy, preventive maintenance, reliability analysis, troubleshooting, engineering changes, technician training, OEM escalation, SLA monitoring, and machine-safety compliance. The role supports cross-belt sorters and other automation systems, requiring regular site and OEM travel and collaboration across maintenance, IT, and program teams.

As a Quality Assurance Specialist, you will audit customer support performance, analyze metrics for quality standards, and collaborate with partners to enhance customer service quality.

As a Quality Assurance Specialist, you will analyze partner performance, conduct quality audits, and drive solutions for enhanced customer support.

Design, build, and own high-volume backend services for Vinted’s communications platform across push, email, and in-app channels. Lead technical design for optimization, targeting, consent, and messaging capabilities; productionize machine learning models; improve reliability and observability; extract services from the monolith; and support experimentation. Collaborate across engineering, data science, and product teams, participate in on-call rotations, review code, and mentor engineers.

Design, build, and operate high-throughput backend services for Vinted’s communications platform across push, email, and in-app channels. Lead technical designs, integrate machine learning models, improve reliability and observability, extract services from a monolith, support experimentation, review code, mentor engineers, collaborate cross-functionally, and participate in on-call rotations.

Leads a team managing paid digital marketing operations across social, app, web, search, display, and programmatic channels. Owns campaign setup, quality assurance, tracking, pacing, optimization, reporting, testing, audits, and multi-market budget performance. Establishes operational standards, improves processes, scales best practices, and automates repetitive work using APIs, scripts, AI, workflows, and automation tools. Partners with creative, analytics, and paid media teams to improve measurement and campaign outcomes.

Own Vinted Engineering’s cross-functional AI platform program from strategy through delivery. The role includes defining AI adoption and impact metrics, leading development of an integrated AI toolset, running data-driven tool trials, establishing quality, security, and compliance guardrails, and managing multiple initiatives. The Senior TPM will influence engineering and executive leadership, drive accountability without direct authority, remove adoption barriers, and scale AI-supported development across the organization.

Lead the technical direction of Vinted’s iOS design system. Own architecture, shared component libraries, module boundaries, APIs, Swift concurrency, testing, CI/CD, build performance, and AI-ready design-system tooling. Collaborate across product, design, Android, and web teams; represent iOS in platform standards discussions; and mentor engineers through technical guidance, code reviews, RFCs, and ADRs.

Leads Vinted Pay’s Customer Support Transformation team, developing scalable operating models and transformation roadmaps. The role drives process optimization, automation, complaints and escalation management, regulatory readiness, demand reduction, and operational risk control. It requires cross-functional collaboration with Product, Compliance, Legal, Risk, AML/KYC Operations, Engineering, and DSA teams, along with leadership of major change initiatives, performance measurement, and team development.

Lead finance billing projects and own the finance workstream for new revenue initiatives from planning through rollout. Design scalable billing processes, translate requirements into system workflows and controls, coordinate with Product, Engineering, Sales, Legal, Finance, and Operations, and establish documentation, testing, dashboards, and performance monitoring. Analyze data using spreadsheets, SQL, BigQuery, and BI tools to identify discrepancies and support accurate, efficient financial operations.

Develop and scale AI-powered virtual assistants and agentic systems for automated customer support. Build decisioning and classification models, RAG pipelines, evaluation frameworks, and safety guardrails. Deploy low-latency models in production, monitor performance, and collaborate with engineering, product, data science, and support teams to improve automation, containment, and customer satisfaction.

Build and scale AI-powered virtual assistants and agentic support systems. Develop autonomous resolution and decisioning models, RAG and LLM architectures, evaluation frameworks, safety guardrails, and production monitoring. Collaborate with engineering, product, data science, and support teams to run experiments and improve automation, containment, and customer satisfaction metrics.

Develop and scale LLM-powered virtual assistants and agentic support systems. Build autonomous resolution and decisioning models, implement RAG and other GenAI techniques, establish evaluation and safety guardrails, and deploy models in low-latency production environments. Collaborate with engineering, product, decision science, and support teams to improve automation, containment, and customer satisfaction through experimentation and data-driven solutions.