Debt Recovery Assistant- US hours
Location: Norwich
Job Type: Full-time, Permanent
Salary: £26,436 + Uncapped Commission
Hours: 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)
About the company:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.
The Role
Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.
This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most.
Key duties & responsibilities
- Daily Management of debt with the following metrics
- Debtor Contact Rate
- Promise to Pay Fulfilment Rate
- Average Collection Period
- Recovery Rate
- Debt Write-off Rate
- Dispute Resolution Rate
- Customer Retention Rate Post-Collection
- Compliance Adherence Rate
- Data Integrity
- Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.
- Data cleansing in Salesforce
- Updating Churn report
- Completing vulnerability reviews and agreeing payment plans as needed
- Supporting with Insolvency Forms
- Submitting investigations to the nominated body for recovery of debt
- Allocation of payments in accounting software and Salesforce
Experience
- Previous experience in debt recovery or credit control
- Previous experience of Salesforce (desirable)
- Previous experience dealing with multi-currencies (desirable)
- Proficient in Excel (confident with VLOOKUPS desirable)
- Excellent communication skills
- Ability to manage own workload
- Strong attention to detail
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
Experience:
- Debt Recovery: 1 year (required)
- Credit Control: 1 year (required)
Work Location: In person
Skills Required
- Previous experience in debt recovery or credit control (minimum 1 year)
- Available to work US hours: Monday to Friday 1pm-10pm UK time and 1 in 6 weekends
- Proficient in Excel
- Experience allocating payments in accounting software
- Excellent communication skills
- Ability to manage own workload
- Strong attention to detail
- Experience with Salesforce
- Experience dealing with multi-currencies
- Familiarity with VLOOKUPs in Excel
What We Do
Epos Now is a global payments and cloud-based software provider, focused on small and medium businesses in the retail, hospitality and personal care sectors. We specialise in the design and manufacture of electronic points of sale (commonly referred to as EPOS) as well as an integrated payments solution. Founded in 2011 by our Chief Executive, Jacyn Heavens, Epos Now is currently available in the United Kingdom, Ireland, the United States, Canada, Australia, New Zealand, Spain and Mexico. Creators of the UK's first POS AppStore and winners of the prestigious Queen's Award for Innovation, we set the bar for POS excellence. Other accolades include the UK Business & Innovation Awards, International Business Award, Customer Experience Award, FT 1000 46th Fastest growing company in Europe and the two time winner of the Sunday Times Tech Track.
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