The Dealer Development Manager (DDM) is primarily responsible to drive powersports F&I performance improvement within all assigned stores through close coordination with regional and store management. Key metrics include F&I profit per vehicle retailed (PVR) and product penetration (PPVR) on all serviced products. The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.
Key Responsibilities:
· Establish ongoing communication with designated RO leadership to create visibility before, during, and after every client visit
· Coordinate in-store and group classroom training and certification with RO management
· Coordinate remedial training programs for underperforming stores to drive accountability and performance improvement
· Deliver menu training to dealership F&I personnel that includes objection handling, role play, and scored evaluation
· Capable of identifying customer challenges and providing solutions in a manner ultimately leading to trusted advisor status
· Utilize consultative assessment skills to optimize dealer performance
· Maintain industry knowledge surrounding trends and company initiatives
Communications: This position is in continuous contact with external and internal customers. As an ambassador of our company and brand, this position requires strong presentation and communication skills.
Professional Specifications:
· Bachelor’s degree preferred but not required
· 2-5 years powersports industry experience preferred
Requirements:
· Strong focus on customer service: including excellent listening skills, verbal and written communication skills, as well as interpersonal skills
· Team Player: demonstrate the ability to collaborate with others
· Full expertise on all F&I products represented
· Knowledge of store F&I technology platforms including menu selling, compliance tools, and e-contracting systems
· Microsoft Office (in particular, Excel and Power Point)
· Proven track record of developing sales results in an assigned territory
· Own a vehicle and have a good driving record
· Ability to travel 75% of the time by air or car, including overnights
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,