Deal Manager (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

• Maintain department organization and standards.
• Monitor and maintain stated key performance indicators (KPIs).
• Ensure compliance with regulatory items such as Goodbye Letter, Welcome Letter, and Investor Change (404) Letter.
• Work with both internal and external parties to establish a transfer timeline.
• Initiate and host routine conference calls with servicers to confirm critical due dates, review and explain transfer related documents (Transfer Instructions, Servicer Questionnaires, etc.) and coordinate question resolution.
• Manage completion of all transfer related tasks using heatmaps and checklists.
• Coordinate the exchange of information, such as preliminary data, final data, origination and servicing documents, invoices and transaction and comment history, between servicer and internal business units.
• Work closely with the Data Mapping and Validation Analysts to evaluate/understand and prioritize data exceptions.
• Assist the business units by providing the transfer data and setting up department specific calls as needed to facilitate a seamless transfer.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide Portfolio Management or clients weekly updates on current transfers and upcoming transfers increasing transparency in the transfer process.
• Performs related duties as assigned by management.

• High school diploma or equivalent, required.
• Bachelor’s degree preferred.
• 2-3 years’ applicable mortgage servicing related experience required.
• 2+ years of loan transfer experience.

• The ability to utilize Microsoft Word, Excel, Outlook, PowerPoint, and SQL.
• Emphasis on excel formulas and ability to execute queries in SQL.
• Must have analytical skills and the ability to interpret loan data.
• Project management skills.
• Relationship management skills.
• Work in an environment that requires multitasking and the ability to prioritize workload.
• Certain after hours/weekend support may be necessary for projects or high business volume situations.
• After hours/ weekend email monitoring

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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