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In this role, you will:
- Manage several Account Resolution areas and develop teams of individual contributors and managers in roles with moderate complexity and risk to accomplish goals
- Engage and influence stakeholders, internal partners, and peers associated with the function to support business goals and Account Resolution objectives
- Identify and recommend opportunities for Account Resolution process improvement and risk control development by analyzing service standards, market trends, and emerging issues to develop new business strategies
- Determine appropriate strategies and actions of Account Resolution team to meet moderate to high-risk deliverables
- Interpret and develop policies, as well as procedures for ensuring overall compliance with government regulations and company policies for business functions
- Collaborate with and influence teams across all levels, including managers
- Interact directly with external customers
- Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Account Resolution functional area
- Develop and guide a culture of talent development for Account Resolution functional area to meet business objectives and strategy
- 7+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years management or leadership experience
- Strong risk management and compliance skills
- Strong attention to detail and analytic aptitude
- 5+ years' experience in auto customer support services and/or collections
- 3+ years' experience in managing and motivating frontline operational teams including experience in managing leaders
- Ability to achieve high production and quality standards
- Experience leading in a fast paced, demanding, and deadline driven environment while maintaining employee engagement
- Ability to assess current processes/procedures and make recommendations for efficiency.
- Experience in executing on initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns
- Meeting facilitation experience in leading discussions that result in consensus and commitment
- Ability build and maintain a culture of operational excellence
- Ability to handle multiple important projects simultaneously
- Have a high sense of personal accountability.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Excellent verbal, written, and interpersonal communication skills
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- 401 Las Colinas Blvd W Bldg A. IRVING, TX
Posting End Date:
12 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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Employees engage in a combination of remote and on-site work.
