Deal Desk Specialist

Job Description
HiBob helps modern, mid-sized businesses transform the way they manage people, giving HR and managers everything they need to connect, engage, develop and retain their people.
Since launching in 2015, we've grown into one of the world's leading HR platforms, supporting thousands of businesses globally. As we continue to scale, our Deal Desk team plays a critical role in helping the business grow responsibly by ensuring every commercial decision supports our customers, our teams, and our long-term goals.
Being a Bobber is about bringing your whole self to work. We value curiosity, collaboration, accountability and continuous improvement. If you enjoy solving complex commercial problems, partnering with a wide range of stakeholders and making a genuine impact on how a business operates, we'd love to hear from you.
About the role
We're looking for a Deal Desk Specialist to join our growing Deal Desk team in London.
Our Deal Desk team sits at the heart of the business, partnering with Sales, Customer Success, Finance, Legal and Billing to help structure commercially sound deals throughout the entire customer lifecycle.
This isn't simply a quoting or approvals role. You'll act as a trusted advisor to internal stakeholders, helping teams navigate pricing, commercial terms, contract amendments and policy questions while balancing customer outcomes with HiBob's commercial objectives.
You'll manage a varied portfolio of work; from supporting new business opportunities to resolving complex commercial scenarios for existing customers; requiring strong judgement, clear communication and the confidence to challenge when something doesn't look right.
As HiBob continues its journey towards profitability and future IPO readiness, Deal Desk has become an increasingly important function, ensuring commercial governance while continually improving how we work.
We're looking for someone who enjoys working in a fast-paced SaaS environment, takes ownership, communicates openly and is always looking for better ways of doing things.
If you don't meet every requirement but feel excited about the opportunity, we'd still love to hear from you.
Job Requirements
Essential requirements:

• Experience working within Deal Desk, Sales Operations, Revenue Operations, Commercial Operations or Order Management in a SaaS environment.
• Experience supporting subscription-based commercial models and working with pricing, quoting or commercial contracts.
• Strong Salesforce experience (essential).
• Excellent communication skills with the confidence to advise and influence internal stakeholders.
• Strong commercial judgement and the ability to balance customer needs with business policies.
• High attention to detail and the ability to spot commercial risk.
• Comfortable managing multiple priorities in a fast-paced environment.
• A proactive mindset with the confidence to take ownership rather than waiting for direction.
• Strong critical thinking skills and the ability to solve problems that don't always have a clear answer.
• Experience collaborating across multiple departments including Sales, Customer Success, Finance and Legal.

Nice to have

• Experience working in high-growth SaaS businesses.
• Exposure to companies preparing for IPO, recent funding rounds or acquisitions.
• Experience driving process improvements or workflow automation.
• Revenue Operations experience with exposure across the full customer lifecycle.
• Interest in AI and operational excellence.
• CPQ or Quoting tool experience.

Job Responsibilities

• Act as a trusted commercial advisor for Sales, Customer Success and other internal stakeholders.
• Review and support complex deal structures, pricing requests and commercial terms.
• Ensure deals align with HiBob's commercial policies, governance standards and revenue recognition requirements.
• Support both new business opportunities and existing customer commercial requests, including contract amendments and compensation scenarios.
• Manage incoming Deal Desk requests through Salesforce while balancing competing priorities.
• Partner with Finance, Legal, Billing and other teams to resolve commercial questions and remove blockers.
• Provide guidance on quoting, pricing structures and contract best practice.
• Escalate commercial risks where appropriate while recommending practical solutions.
• Identify opportunities to improve processes, increase efficiency and reduce manual work.
• Contribute to documentation, playbooks and continuous improvement initiatives across the Deal Desk function.
• Build trusted relationships across the business through clear, transparent communication and sound commercial advice.

Benefits
Why join this team?

• Join a highly visible team that partners with almost every commercial function across HiBob.
• Play a key role in supporting HiBob's continued growth and long-term commercial strategy.
• Develop expertise across pricing, contracts, commercial governance and revenue operations.
• Work alongside experienced Deal Desk professionals with opportunities to learn and grow.
• Be encouraged to challenge existing processes and help shape how the function evolves.
• Progress into Senior Deal Desk or future Operational Excellence opportunities as the team continues to expand.

Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits and pre-IPO equity alongside all of this:

• Company share options plan
• Cash allowance for variety of benefits (using a Ben platform)
• Annual wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day one (2 days in office, 3 days from home)
• Work from home set up cash allowance
• Temporary remote work from anywhere in the world for up to two months (after six months of employment)
• Bob Balance Days throughout the year (4 extra days of annual leave)
• Two Social Impact Days annually for volunteering
• Employee referral programme
• Pension scheme auto-enrolment from day one
• Regular company and team social events
• Birthday day off

And beyond the benefits, you'll join a company where you'll have the opportunity to make a real impact, grow your career, challenge yourself and help shape the future of work.
We're building a company where everyone can do their best work, grow their careers and be themselves along the way. We'd love for you to be part of it.