DE Savings & Invest - Specialist (German Speaker)
Help Customers Stay a Step Ahead
At ING Hubs Philippines, we're redefining the future of banking by delivering world-class services to customers across the globe. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy solving complex problems, this could be the opportunity for you.
What You'll Do
As a Specialist within Retail Banking Operations, you will play a key role in delivering exceptional customer experiences and ensuring seamless banking operations. You will:
- Support customers through chat and voice channels, assisting with banking products, payments, cards, and online banking inquiries.
- Manage customer requests and complaints from start to resolution while ensuring compliance with policies and regulations.
- Contribute to operational excellence by maintaining accurate records, adhering to risk controls, and identifying service improvement opportunities.
- Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.
What We're Looking For
- College graduate with at least 5 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
- Strong English communication, customer service, and stakeholder management skills.
- Detail-oriented professional with strong analytical skills and the ability to navigate complex processes.
- Collaborative and adaptable team player who can work independently and excel in a dynamic environment.
Why Join ING?
- Be part of one of the world's leading digital banking organizations.
- Work with diverse global teams in a collaborative and inclusive culture.
- Gain opportunities for continuous learning, cross-skilling, and professional certifications.
- Enjoy competitive compensation, allowances, and career growth opportunities.
Diversity, Equity & Inclusion
At ING, we believe diversity drives innovation. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.
Skills Required
- Fluent German language proficiency with B2 certification
- College degree
- At least 5 years of professional experience
- Experience in retail banking, shared services, or a BPO environment
- Strong English communication skills
- Customer service and stakeholder management skills
- Strong analytical and detail-oriented skills
- Ability to navigate complex processes and work independently
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
