Job Title: dCommerce Specialist – New Channel and DTC
Location: Thailand
ABOUT THE ROLE
As consumer shopping behaviours rapidly evolve, the integration of online and in-store experiences is more critical than ever. By expanding into new channels, quick commerce and direct-to-consumer (D2C) channels, we’re creating shopping experiences that meet customers where they are, whenever they want us. We believe in innovation, agility, and building meaningful connections with our customers through every click, tap, and delivery.
WHO YOU ARE
You are a strategic thinker who asks smart questions and builds strong partnerships to grow the business. You are agile and adaptable, thriving in changing environments and ambiguity. You are Results-driven, focused on delivering measurable impact. And you are a collaborative leader who achieves results through teamwork with partners and cross-functional teams.
JOB PURPOSE
You will drive the execution and operational excellence, leveraging data and insights to enhance product visibility and shopper engagement online. You’ll develop best-in-class partnerships with external and internal stakeholders to achieve joint business objectives and exponential digital growth.
KEY RESPONSIBILITIES
- Sales & Growth Optimization: Drive Joint Business Plan (JBP) targets, focusing on revenue, Gross Merchandise Value (GMV). Monitor sales performance and ensuring seamless execution of digital initiatives.
- Launch and manage our brand presence on quick commerce platforms (e.g. GrabMart, LINE MAN) and D2C channels.
- Optimize product listings with compelling 7OAs, high-quality visuals, and descriptions to maximize visibility and conversion.
- Coordinate with marketing to run targeted campaigns, flash sales, and seasonal promotions tailored to each channel.
- Monitor and analyze sales performance, customer behavior, and competitor activity—then turn insights into actionable growth strategies.
- Collaborate with supply chain teams to ensure real-time inventory accuracy and fast fulfillment.
- Test and implement new tools, integrations, and automation to streamline operations and improve customer experience.
- Stay ahead of ecommerce trends, platform updates, and emerging sales opportunities.
WHAT YOU NEED TO SUCCEED
The right candidate will be able to demonstrate a range of capabilities and attributes including, but not limited to:
- Min 2 years' experience in Key Account Management, Omni channel is a plus.
- Experience with major retailers/marketplaces and executing Joint Business Plans (JBP).
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Creative mindset for crafting engaging product content and promotional campaigns.
- Excellent coordination skills to work cross-functionally with marketing, operations, and logistics teams.
- A proactive, experimental approach—comfortable testing new ideas and iterating quickly.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- Minimum 2 years experience in Key Account Management
- Experience in Omni channel (omni-channel) retail
- Experience with major retailers/marketplaces and executing Joint Business Plans (JBP)
- Strong analytical skills with ability to interpret data and make data-driven decisions
- Creative mindset for crafting engaging product content and promotional campaigns
- Excellent coordination skills to work cross-functionally with marketing, operations, and logistics
- Proactive, experimental approach; comfortable testing new ideas and iterating quickly
- Experience launching and managing brand presence on quick commerce platforms and D2C channels (e.g., GrabMart, LINE MAN)
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
