The Role
The DCIM Project Engineer manages complex data center solutions, oversees software implementations, supports clients remotely, and facilitates training and documentation.
Summary Generated by Built In
DCIM Project Engineer will be engaged in identifying, analyzing and resolving complex solutions relating to data center infrastructure management (DCIM). DCIM Project Engineer will successfully manage software implementations, system integration, and database population with supervision by manager, PE II, or Engagement Manager. Onsite technical support and training is often vital to success, yet an effective ability to support via remote tools is mandatory.
RESPONSIBILITIES
RESPONSIBILITIES
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
- Articulate to a internal and client project team the necessary steps required to complete a statement of work.
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
- Analyze, scrub and migrate data from current source to DCIM database.
- Develop and enhance documentation to enrich a customer’s experience.
- Assist with software testing when new features and fixes are completed by engineering team.
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal.
- Participate in the technical review process for product enhancements.
- Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
- Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
- Organize client teams and program manage Sunbird and client owned deliverables
- Associates/Bachelors degree in a technical discipline or equivalent experience.
- One to three years experience providing customer support for complex technical solutions in a data center environment.
- Demonstrated experience in managing complex customer issues.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of:
- Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fiber, copper)
- Data center facilities components (UPS, PDUs, single and 3 Phase Power)
- VMware vSphere ESX/ESXi VM configuration/control
- General database and SQL knowledge (PostgresSQL).
- Windows 10 / Windows 11 (including UAC)
- MS Excel xls/csv file creation
- Editing and working with AutoCAD and Visio drawings
- Data center surveys and audits
- Ability to work flexible hours with travel up to 50% required, some globally.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required.
- Microsoft Office Suite including Excel, Outlook, and Visio
- Data Center Certifications (i.e. DCI, DCIM,…)
- Project Management certification
Skills Required
- Associates/Bachelors degree in a technical discipline or equivalent experience
- One to three years experience providing customer support for complex technical solutions in a data center environment
- Demonstrated experience in managing complex customer issues
- Excellent customer-facing project management and technical skills
- Demonstrated basic technical knowledge of data center IT components and interconnections
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The Company
What We Do
Sunbird Software is changing the way data centers are being managed. With a focus on real user scenarios for real customer problems, we help data center operators manage tasks and processes faster and more efficient than ever before, while saving costs and improving availability. We strive to eliminate the complexity they have been forced to accept from point tools and home grown applications, removing the dependency on emails and spreadsheets to transform the delivery of data center services. Sunbird delivers on this commitment with unexpected simplicity through products that are easy to find, buy, deploy, use, and maintain. Our solutions are rooted in our deep connections with our customers who share best practices and participate in our user groups and product development process.
