The DCIM Learning & Development Specialist I is an entry-level role responsible for supporting the delivery of training programs for internal teams and customers. This role focuses on building foundational knowledge of Sunbird’s software and training processes while delivering structured training with guidance.
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Key Responsibilities
· Deliver basic training sessions (virtual and in-person) using established materials and curricula
· Assist in creating and updating training materials, including documentation, presentations, and videos
· Support senior team members in organizing and preparing training sessions
· Maintain accurate training records and documentation
· Gather participant feedback and report insights to improve training programs
· Collaborate with internal teams to stay informed on product updates
· Participate in ongoing learning to build product and instructional knowledge
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Required Qualifications & Skills
· 0–2 years of experience in training, teaching, or customer-facing roles
· Strong communication and presentation skills with a willingness to develop further
· Basic technical aptitude and ability to learn software systems quickly
· Strong organizational skills and attention to detail
· Ability to follow established processes and meet deadlines
· Comfortable working in a collaborative, team-oriented environment
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Additional Information
· Travel: Occasional travel may be required for onsite training engagements.
· Work Hours: Ability to work flexible hours, including early mornings, evenings, and occasional off-hours, to support training schedules and global teams.
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· Physical Requirements:
· Ability to sit for extended periods and use a computer for content creation and training delivery.
· Ability to speak continuously for more than two or more hours during training sessions and webinars.
Skills Required
- 0-2 years of experience in training, teaching, or customer-facing roles
- Strong communication and presentation skills
- Basic technical aptitude and ability to learn software systems quickly
- Strong organizational skills and attention to detail
- Ability to follow established processes and meet deadlines
- Ability to work collaboratively in a team-oriented environment
What We Do
Sunbird Software is changing the way data centers are being managed. With a focus on real user scenarios for real customer problems, we help data center operators manage tasks and processes faster and more efficient than ever before, while saving costs and improving availability. We strive to eliminate the complexity they have been forced to accept from point tools and home grown applications, removing the dependency on emails and spreadsheets to transform the delivery of data center services. Sunbird delivers on this commitment with unexpected simplicity through products that are easy to find, buy, deploy, use, and maintain. Our solutions are rooted in our deep connections with our customers who share best practices and participate in our user groups and product development process.
